Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nastassia Joy

Lawrenceville,GA

Summary

I consider myself to be a strong leader and a organized dependable candidate that uses independent decision-making skills and sound judgement. I'm successful at managing multiple priorities with a positive attitude and willing to take on any added responsibilities to meet my business goals and capital.

Overview

16
16
years of professional experience

Work History

NJOY Cleaning Service

Owner
06.2020 - Current
  • Manages workload of commerical businesses and residential houses and satisfied customer needs for cleaning standards and details.
  • Provide flexible scheduling options for clients, ensuring timely completion of all tasks without compromising quality.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Manages daily operations, ensuring efficient processes and quality services.
  • Manages purchasing, sales, marketing and customer account operations efficiently.
  • Manage inventory of cleaning supplies for optimal usage, reducing waste and saving costs.

Executive Housekeeper

Embassy Suites
05.2017 - Current
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
  • Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
  • Streamlined weekly cleaning schedule for 32 employees.

Executive Housekeeper

Doubletree By Hilton
03.2016 - 05.2017
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
  • Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
  • Work in different areas when needed or short of help in areas such as housekeeping, houseman, or laundry.

Executive Housekeeper

Cambria Suites
01.2013 - 03.2016
  • Changed bed linens and collected soiled linens for cleaning.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Ensured strict adherence to safety guidelines by regularly reviewing procedures with staff members and conducting safety drills.
  • Continuously updated knowledge of industry trends and best practices to ensure the hotel''s housekeeping services remained competitive in the market.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.

Front Desk/Assistant Housekeeping Manager

Hilton Of Duke University
04.2008 - 01.2013
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Collaborated with housekeeping staff to ensure timely room availability and resolve any guest issues or special requests.
  • Maintained transaction security by verifying payment cards against identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored staff performance and provided feedback to drive productivity.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Maintained required records of work hours, budgets and payrolls.

Education

High School Diploma -

(DSA) Durham School of The Arts
Durham, NC
06.2003

Skills

  • Goal-oriented mindset
  • Client Relationship Building
  • Complaint Handling
  • Workflow Management
  • Excellent Communication
  • Customer Service
  • Attention to Detail
  • Strong Work Ethic
  • Handling Customer Complaints
  • Multitasking and Organization
  • Team Collaboration
  • Cleaning procedures

Timeline

NJOY Cleaning Service

Owner
06.2020 - Current

Executive Housekeeper

Embassy Suites
05.2017 - Current

Executive Housekeeper

Doubletree By Hilton
03.2016 - 05.2017

Executive Housekeeper

Cambria Suites
01.2013 - 03.2016

Front Desk/Assistant Housekeeping Manager

Hilton Of Duke University
04.2008 - 01.2013

High School Diploma -

(DSA) Durham School of The Arts
Nastassia Joy