Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nastassia Olko

Lake Orion

Summary

Dynamic customer service professional with extensive experience at McLaren Port Huron Hospital. Expert in patient registration and electronic medical records management, ensuring seamless operations. Recognized for exceptional phone etiquette and a commitment to resolving inquiries efficiently, fostering a welcoming environment for patients and enhancing overall satisfaction.

Overview

7
7
years of professional experience

Work History

Receptionist/Customer Service Representative

McLaren Port Huron Hospital
Port Huron
03.2024 - 05.2025
  • Handled incoming phone calls with professionalism and efficiency, ensuring customer inquiries were addressed promptly.
  • Managed patient check-in process efficiently, ensuring accurate documentation and a welcoming experience.
  • Ensured patient needs were met promptly and effectively.
  • Guided patients to relevant services, ensuring smooth navigation within the facility.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained high standards of professionalism while assisting customers with their needs.
  • Helped transport patients.

Patient Access Representative

McLaren Port Huron Hospital
Port Huron
01.2023 - 03.2024
  • Collected co-pays and other payments from patients at time of service.
  • Ensured accuracy of all data entered into computer system.
  • Greeted patients and visitors in a courteous and professional manner.
  • Answered phones promptly in a professional manner.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Managed incoming faxes related to patient registration processes.
  • Scanned documents into electronic medical records system.
  • Assisted with scheduling outpatient appointments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Checked in patients efficiently, ensuring a smooth registration process.
  • Responded to all phone calls, delivering high-quality support to patients.
  • Utilized ICD-10 codes to accurately document patient information.

Sales Associate

Chili Pepper's Tanning
Richmond
07.2018 - 08.2022
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.

Education

High School Diploma -

Richmond High School
Richmond
05-2017

Some College (No Degree) - Criminal Justice

St. Clair County Community College
Port Huron, MI

Skills

  • Customer service and support
  • Phone etiquette
  • Patient registration and data entry
  • Electronic medical records management
  • Co-payment collection and appointment scheduling

Accomplishments

  • The Scholastic Art & Writing Awards Of 2017/ Macomb Community College; Silver key/ Excellence In Visual Arts.

Timeline

Receptionist/Customer Service Representative

McLaren Port Huron Hospital
03.2024 - 05.2025

Patient Access Representative

McLaren Port Huron Hospital
01.2023 - 03.2024

Sales Associate

Chili Pepper's Tanning
07.2018 - 08.2022

High School Diploma -

Richmond High School

Some College (No Degree) - Criminal Justice

St. Clair County Community College

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