Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nastassia Sene

Dallas,TX

Summary

To be on board a successful organization with opportunities for growth; a position that will enable me to utilize my excellent communication skills, as well as my ability to perform in a customer centric, production driven environment.

Overview

20
20
years of professional experience

Work History

Credit Analyst

Bodycote
Dallas, TX
09.2016 - 06.2017
-Prepared correspondence, accounting and financial documents for analysis.-Analyzed and assessed the potential credit risk of domestic and global customers.-Analyzed, reviewed and assist locations on items related to customer credit, to include new credit applications, credit limits and credit terms as defined by the company's approval matrix.-Ensured unbiased and professionally driven decisions are made with regards to credit holds.-Ensured that the companies accounting and procedural policies are followed in relation to customer credit.-Responsible for gate keeping in relation to customer maintenance and new customer setups.-Generated and distribute various weekly/monthly reports(including cash, projected DSO, bad debt, collection targets).-Assisted locations with customer collection calls as defined by the service level agreement.-Assisted locations with research and resolution of disputed items as defined by the service level agreement.-Conducted side by side training for new hires.
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Collateral Recovery Specialist

Santander Consumer USA
Lewisville, TX
12.2014 - Current
  • Employee of the month July 2015.
  • Initiated repossession of collateral when located in the value if the value of the unit warrants recovery.
  • Have a thorough understanding of the repossession/charge-off processes.
  • Monitored and followed-up on plan confirmation, dismissal of Bankruptcy, and discharge of debt.
  • Reviewed new accounts into Bankruptcy status for appropriate action.
  • Ensured accounts handled in full compliance with applicable Bankruptcy rules and Company guidelines.
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  • Maintained files for accounts while in BK Department.
  • Monitored discharged Chapter.7 Bankruptcy for monthly payments.
  • Properly document all account actively in the computer system.
  • Handled incoming calls related to Collateral Recovery issues.
  • Provided agents with pertinent information to effectively recovery the assigned collateral.
  • Ensured all accounts in the specialists queues are worked daily.
  • Recommended settlements as circumstances warrant.
  • Initiated contact with customers or agencies in an effort to negotiate recovery of collateral balances.
  • Determined need to assign accounts outside counsel based on experience, district guidelines, and written procedures.
  • Assisted in reporting and tracking of all Bankruptcy processes.

Payroll / HR Specialist

Southside Financial
Arlington, TX
01.2013 - 10.2014
  • Reviewed wages computed and correct errors to ensure accuracy of payroll.
  • Prepared and enter data into computer files, or compute wages and deductions and post to payroll records.
  • Enter and update personnel changes.
  • Set up garnishments, maintain files, requests and mail checks.
  • Set up all direct deposits.
  • Maintained a commitment to the values and mission of the company.
  • Prepared and enter data into computer files, or compute wages and deductions and post to payroll records.
  • Handled employees day-to-day payroll related needs.
  • Responded to all requests for employment verification within 48 hours of receipt.
  • Served as the initial point of contact for questions related to employee benefits and 401(k).
  • Excellent interpersonal/communication and presentation skills.
  • Detail oriented with strong organizational and time management skills.
  • Organize and update personal and business information.
  • Arrange travel schedules and reservations for visiting external guests.
  • Prioritize and manage multiple projects simultaneously, following through on pertinent issues in a timely manner.

Backend Loan Servicing Manager

Ace Corporate Office
Las Colinas, TX
03.2011 - 02.2013
  • Demonstrated clear, concise and professional communication skills in all interactions with Ace back-end loan customers.
  • Ensured timely contact and effective communication with delinquent customers to ensure early problem detection and resolution to minimize delinquency and credit losses.
  • Expedited payment and delinquent accounts by negotiating the use of electronic payment tools to all Ace customers.
  • Consulted with Senior Management to favorably resolve complex issues to satisfy both the customer and the organization.
  • Exceeded daily, weekly and monthly production metrics as established by management.

Account Specialist III

Citigroup
Las Colinas, TX
02.2005 - 06.2010
  • Adhere to company policy and procedures.
  • Educated the customer about the terms of the contract.
  • Determined the reason for delinquency and assist the customer in resolving the problem permanently to avoid any further delinquencies.
  • Extensive skip tracing.
  • Made effective calls to increase right party contacts.
  • Initiated collection efforts and assigned accounts for charge off and repossessions on accounts 61 to 120 days delinquent in accordance to all state and federal laws.
  • Handled all backend loans for Credit Cards, Retail, Auto, and Personal Loans.
  • Met assigned standards and expectations required.

Education

Ogle School of Hair and Nails
2011

Skills

  • Results-oriented
  • Client-focused
  • Quick learner
  • Computer proficient
  • Microsoft Office
  • Contract negotiation/review/drafting
  • Training and development

Timeline

Credit Analyst

Bodycote
09.2016 - 06.2017

Collateral Recovery Specialist

Santander Consumer USA
12.2014 - Current

Payroll / HR Specialist

Southside Financial
01.2013 - 10.2014

Backend Loan Servicing Manager

Ace Corporate Office
03.2011 - 02.2013

Account Specialist III

Citigroup
02.2005 - 06.2010

Ogle School of Hair and Nails

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Nastassia Sene