Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nastassja Busch

Houston,TX

Summary

Organized Receptionist and Appointment Setter with 5 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.

Overview

9
9
years of professional experience

Work History

Scheduling Specialist

Baylor College Of Medicine
Houston, TX
07.2018 - Current
  • Acted as first point of contact and set appointments for prospective clients.
  • Set up and updated [patient] accounts with latest information.
  • Provided detailed information about available services and requirements.
  • Called customers to coordinate schedules and set appointments.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Addressed client inquiries and updated database information.
  • Documented calls and appointments using [Epic].
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments at front desk.

Housekeeper

Houston Methodist
03.2014 - 07.2018
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Returned emptied garbage receptacles to proper locations.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Handled requests for extra linens, toiletries and other supplies.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Education

High School Diploma -

Jesse H. Jones
Houston, TX
05.2004

Skills

Operational Requirements

  • Customer Conflict Resolution
  • Reviewing Medical Histories
  • Data Verification
  • Call Transfers
  • Prescription Refills
  • Outbound Calling
  • Teamwork and Collaboration
  • Microsoft Excel
  • Client Satisfaction
  • Clerical Support
  • Documentation Skills
  • Status Updates
  • Information Updates
  • High-Volume Call Environments
  • Hospital Admissions

Timeline

Scheduling Specialist

Baylor College Of Medicine
07.2018 - Current

Housekeeper

Houston Methodist
03.2014 - 07.2018

High School Diploma -

Jesse H. Jones

Similar Profiles

CREATE PROFILE