Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nasteha Issak

Portland,OR

Summary

Resourceful and empathetic Administrative Manager with a strong background in social services, education, and nonprofit program coordination. Proven ability to lead teams, manage operations, and deliver high-quality support services in fast-paced and community-focused environments. Experienced in trauma-informed care, client advocacy, and cross-cultural communication. Adept at leveraging business technology and data analytics to improve program outcomes, streamline workflows, and support organizational growth. Fluent in Somali and English, with a passion for empowering underserved populations and fostering inclusive, solution-oriented environments.

Overview

5
5
years of professional experience

Work History

Administrative Manager

Harbor of Hope LLC
05.2024 - Current
  • Manage day-to-day operations of the outpatient SUD and mental health clinic
  • Coordinate staff scheduling, payroll, and HR functions
  • Oversee billing and compliance with insurance (OHP/HealthShare) and state regulations
  • Support clinical team by handling administrative tasks and facilitating communication
  • Ensure quality improvement, client satisfaction, and smooth clinic workflow

Family Engagement Specialist

CHI / IRCO AFRICA HOUSE
05.2022 - 06.2025
  • Supported a small number of kids on probation who were at risk of getting into gun violence
  • Conducted data collection and reporting
  • Led support groups for kids and parents
  • Held one-on-one sessions
  • Provided adults with tools they needed to support their youth

CRM

Lutheran Social Services Northwest
01.2023 - 05.2024
  • Supported refugee and immigrant clients with housing, employment, and integration services
  • Maintained detailed client records and coordinated referrals to community partners
  • Provided trauma-informed case management to ensure smooth transitions into new environments
  • Collaborated with team members and external agencies to ensure wraparound support

Parent Educator – Equity Program Coordinator

Cairo Academy
10.2020 - 05.2022
  • Designed and executed educational activities for parents of children aged 5 and under
  • Ensured a strong link between home and school through ongoing engagement
  • Organized culturally specific parent courses in English and Somali
  • Recruited, trained, and mentored new hires
  • Led large group discussions and promoted open communication in the workplace
  • Applied strategic communication and decision-making to team building
  • Developed comprehensive project plans from start to finish
  • Set operational and financial goals and ensured their implementation

Holiday Program Coordinator

Lutheran Community Services Northwest
10.2021 - 01.2022
  • Developed and facilitated seasonal events and decorations
  • Designed promotional materials using Microsoft Publisher
  • Motivated clients to participate in interest-based activities
  • Coordinated toy donations and deliveries for families
  • Managed communication between donors and recipients

Education

Associates of Business Transfer Degree -

Portland Community College
Portland, OR
01.2022

BA - Business Technology and Analytics

Portland State University
06.2026

Bachelor of Arts - Social Sciences

Mount Kenya Unoversity
Kenya
12-2018

Skills

  • Expert in Microsoft Office with a focus on Excel
  • Bilingual in Somali and English
  • Reconciliation and cooperation in the resolving of conflicts
  • Client Advocacy and Educator
  • Leadership and Management
  • Organize, Prompt, and Execute events for the Organization
  • Data analysis & visualization (Excel, Power BI)
  • SQL and database management
  • Business process improvement
  • Decision modeling and forecasting
  • Project coordination and agile tools
  • Office administration
  • Organization and multitasking
  • Office management
  • Staff management
  • Accounting procedures
  • Scheduling and calendar management
  • HR support
  • Workflow planning
  • Meeting coordination
  • Team collaboration
  • Strategic planning
  • Budgeting and expense monitoring
  • Hiring and training
  • Project management

Timeline

Administrative Manager

Harbor of Hope LLC
05.2024 - Current

CRM

Lutheran Social Services Northwest
01.2023 - 05.2024

Family Engagement Specialist

CHI / IRCO AFRICA HOUSE
05.2022 - 06.2025

Holiday Program Coordinator

Lutheran Community Services Northwest
10.2021 - 01.2022

Parent Educator – Equity Program Coordinator

Cairo Academy
10.2020 - 05.2022

BA - Business Technology and Analytics

Portland State University

Associates of Business Transfer Degree -

Portland Community College

Bachelor of Arts - Social Sciences

Mount Kenya Unoversity

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