Nasya Cooper
Cincinnati,Ohio
Summary
Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Charter Spectrum
Cincinnati, Ohio
01.2024 - Current
- Assisted customers with billing inquiries and disputes, providing accurate and timely resolutions.
- Developed detailed customer account profiles, including past due balances and payment history.
- Handled escalated customer complaints regarding billing issues or discrepancies.
- Generated monthly statements for all customers in accordance with company policy.
- Researched complex billing issues using various databases and resources as needed.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
Amassador
Alclear LLC
Hebron, KY
03.2023 - 01.2024
- Greeted and welcomed passengers to the airport terminal.
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Monitored passenger check-in queues and ensured timely processing of travelers' tickets.
- Coordinated with other departments for efficient operations at the airport terminal.
- Enforced airport rules, policies, and regulations related to passenger screening procedures.
- Intervened in emergency situations according to established protocols.
Collection Customer Service Representative
Citibank
Florence, KY
11.2021 - 02.2023
- Answered incoming calls from customers regarding collections inquiries.
- Provided customer service to resolve issues related to overdue accounts.
- Processed payments and updated account information in the system.
- Initiated outbound calls to customers with delinquent accounts.
- Monitored customer accounts for timely payments.
- Generated reports of past due accounts and sent to management team.
- Issued refunds to customers as per company policy.
- Reported any suspicious activity or fraud attempts immediately.
- Adhered to all applicable laws when collecting debts.
- Followed up regularly with debtors until full balance is paid off.
Order Entry Service Representative
Abascus
Cincinnati, OH
07.2020 - 11.2021
- Accurately entered customer orders into the system, ensuring all required information was provided.
- Answered incoming calls in a timely manner and responded to inquiries from customers.
- Verified customer account details and updated accordingly.
- Resolved customer complaints and escalated issues as necessary.
- Maintained detailed records of all orders received and shipped.
- Assisted in the implementation of new ordering systems and software programs.
- Provided support to other departments during peak order periods.
Banking Customer Service Representative
Addeco Temporary Services
Cincinnati, Ohio
11.2018 - 02.2019
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Maintained records of customer accounts including transactions and balances.
- Explained banking procedures and regulations to customers accurately.
- Informed customers about new products or services available through the bank.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
In Home Caregiver
RMS of Ohio
Cincinnati, OH
03.2016 - 10.2017
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Facilitated community outings to promote socialization and independence in daily living skills.
- Developed positive relationships with clients and their families through regular communication.
- Participated in team meetings to discuss current issues affecting the health or safety of clients or staff members.
- Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
Waitress Supervisor
Pappadeaux's Seafood Kitchen
Cincinnati, Ohio
10.2015 - 04.2016
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Created daily shift schedules for waitstaff according to business needs.
- Maintained accurate records of sales transactions and inventory levels.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Northwest High School
Cincinnati, OH05-2016
Skills
- Research and due diligence
- Collections
- Payment Processing
- Database Management
- Analytical and Critical Thinking
- Problem Identification
- Order Fulfillment
- De-Escalation Techniques
- Call Documentation
- Delinquent account management
Accomplishments
- Customer satisfaction rates increased
- helping co workers with resolving questions regarding accounts or systems
Timeline
Billing Specialist
Charter Spectrum
01.2024 - Current
Amassador
Alclear LLC
03.2023 - 01.2024
Collection Customer Service Representative
Citibank
11.2021 - 02.2023
Order Entry Service Representative
Abascus
07.2020 - 11.2021
Banking Customer Service Representative
Addeco Temporary Services
11.2018 - 02.2019
In Home Caregiver
RMS of Ohio
03.2016 - 10.2017
Waitress Supervisor
Pappadeaux's Seafood Kitchen
10.2015 - 04.2016
Northwest High School
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