Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

NaSyriah Francis

Tallahassee,FL

Summary

Supportive Human Services Technician offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skill in database management and accurate recordkeeping. Liaises between clients and service providers, translating details and assisting aid recipients with paperwork completion. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

10
10
years of professional experience

Work History

Senior Human Services Program Specialist

Florida Department Of Health
01.2024 - Current
  • Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
  • Conducted research on emerging trends in the field, integrating new approaches and methodologies into program design for improved results.
  • Monitored program budgets closely, identifying opportunities for cost savings without compromising service quality or outcomes for clients.
  • Promoted a culture of continuous improvement, instilling a commitment to excellence among staff members and fostering an environment of growth and development.
  • Maintained detailed case records, ensuring accurate documentation of client progress and compliance with regulatory requirements.
  • Collaborated with interdepartmental teams to develop comprehensive solutions for clients'' unique situations.
  • Conducted thorough assessments of client needs, developing personalized action plans that addressed their specific challenges.
  • Identified areas for improvement through regular program evaluations and made necessary adjustments for optimal results.
  • Established strong partnerships with external organizations to enhance resource accessibility for clients.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Facilitated communication between clients and other service providers.
  • Monitored and evaluated impact of social services on community.

Revenue Specialist III

Florida Department Of Revenue
03.2023 - Current
  • Considered alternative means of resolving tax debt issues if taxpayer could not pay
  • Collected delinquent federal taxes and secured all delinquent returns.
  • Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Pharmacy Care Technician

United Health Group
01.2022 - 03.2023
  • My responsibilities were; Conduct outbound calls to identify and address barriers to medication adherence, statin therapy and other quality care gaps
  • Process medication refill requests per protocol, facilitating non-protocol refill requests, coordinating prior authorizations, resolving other medication refill related issues or problems and participate in therapeutic drug conversion programs as they relate to medication quality initiatives
  • Documents pertinent patient information in the electronic medical record
  • Consult with the clinical pharmacist on any medication related activities or problems which fall outside the scope of a certified pharmacy technician
  • Utilize contracted health plan portals and medical group data to develop actionable reports for prioritizing medication related quality initiatives and patient outreach
  • Assist in data management to capture, track and report out on medication related QI metrics as it pertains to patient outreach and daily activities
  • Participates in process improvement initiatives, site staff meetings and departmental meetings
  • Collaborate with retail pharmacies, medical group providers and teammates on implementing strategies to improve medication adherence and close medication related quality gaps
  • Support as liaison between contracted health plan pharmacy team and the medical group related to medication adherence data files, patient outreach and quality initiative programs
  • Performs additional duties as assigned
  • Maintained accurate patient charts and medical records.

Narcan Pharmacy Technician

Florida State Hospital
10.2020 - 01.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Developed and implemented improvements to pharmacy organization system.

Pharmacy Technician, Customer Service Associate

Walgreens
02.2014 - 10.2020
  • Supports pharmacological services by stocking, assembling, and distributing medications
  • Assist health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist
  • Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs
  • Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
  • Protect patients and employees by adhering to infection-control policies and protocols
  • Organize medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies
  • Maintain records by recording and filing physicians’ orders and prescriptions
  • Generate revenues by calculating, recording, and issuing charges
  • Ensure medication availability for patients and department delivery
  • Prepare reports by collecting and summarizing information
  • Contribute to team effort by accomplishing related results as needed
  • Also recommend and help customers select merchandise based on their individual need.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Preschool Teacher

ABC Learning Center
06.2015 - 01.2016
  • Developed a careful and creative program suitable for preschool children
  • Employed a variety of educational techniques (storytelling, educational play, media etc.) to teach children
  • Observed each child to help them improve their social competencies and build self-esteem
  • Encouraged children to interact with each other and resolve occasional arguments
  • I guided children to develop their artistic and practical capabilities through a carefully constructed curriculum (identify shapes, numbers or colors, do crafts etc.)
  • Organized nap and snack hours and supervised children to ensure they are safe at all times
  • Tracked children’s progress and report to parents
  • Communicated with parents regularly to understand the children’s background and psyche
  • Collaborated with other educators and maintained a clean and tidy classroom consistent with health and safety standards.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Created safe and nurturing learning environment for preschoolers.
  • Monitored classroom to verify safe and secure environment.

Education

A.A - General Studies

Tallahassee Community College
Tallahassee, Florida

Walgreens Pharmacy Tech in Training Program -

High School Diploma -

Lincoln High School
Tallahassee, Florida

Skills

  • Software aptitude include:
  • Microsoft Excel, Microsoft Word, Power Point, Adobe Photo Shop, Key file, Internet Explorer
  • Excellent Communicator
  • Excellent team player whom listen and implement new ideas
  • Multi-task well in fast pace environment
  • Ability to understand and apply applicable rules, regulations, policies, and procedures
  • Ability to formulate policies and procedures
  • Ability to utilize problem-solving techniques
  • Ability to look at many indicators of system performance and consider their accuracy
  • Ability to teach others
  • Ability to know how to find information and identify essential information
  • Ability to analyze and identify operational and/or management problems
  • Ability to communicate effectively with others in writing
  • Ability to coordinate ideas to implement programs and processes
  • Ability to follow verbal and written directions with minimal to no supervision
  • Ability to develop approaches for implementing an idea
  • Ability to identify things that must be changed to achieve a goal
  • Cross-Functional Teamwork

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Senior Human Services Program Specialist

Florida Department Of Health
01.2024 - Current

Revenue Specialist III

Florida Department Of Revenue
03.2023 - Current

Pharmacy Care Technician

United Health Group
01.2022 - 03.2023

Narcan Pharmacy Technician

Florida State Hospital
10.2020 - 01.2022

Preschool Teacher

ABC Learning Center
06.2015 - 01.2016

Pharmacy Technician, Customer Service Associate

Walgreens
02.2014 - 10.2020

A.A - General Studies

Tallahassee Community College

Walgreens Pharmacy Tech in Training Program -

High School Diploma -

Lincoln High School

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NaSyriah Francis