Nat Hagstrom
Golden Valley,ND
Summary
A hardworking and passionate job seeker with strong communicational skills and eagerness to learn. Has over five years of experience of customer service that can be applied generally applied to different job roles. Skilled in carrying out therapeutic interventions for children while adhering to relevant regulations. Focused on using therapeutic approaches to help clients reach their highest potential. Looking to continue to build upon current skills in a new role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Coworker
Kwik Trip
07.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Developed strong rapport with guests, creating a welcoming atmosphere that encouraged repeat visits.
- Managed payment processing and billing inquiries, ensuring accurate charges and prompt resolution of discrepancies.
- Assisted guests with special requests, ensuring a memorable and enjoyable stay at the property.
- Handled escalated issues with professionalism and diplomacy, ultimately resolving problems to the satisfaction of both parties involved.
Behavior Technician
Fraser
09.2022 - 06.2023
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Work both 1:1 and in group settings with clients.
- Utilized de-escalation strategies and regulation tools to aid clients in regulating maladaptive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
LQBTQIA+ Crisis Counselor
The Trevor Project Inc
07.2022 - 10.2022
- Evaluated risk level to contact or others by gathering information and conducting assessments
- Recorded client information on case files, accurately indicating risk level and recording relevant information regarding contact.
- Collaborated with contacts to create support networks and multifaceted coping techniques that were tailored to contact's specific needs.
- Utilized de-escalation techniques that insured emotional and physical well-being of contact
- Coordinating with my shift supervisors when dealing with especially difficult situations and working together to collaborate and ensure safety of contact.
Education
Bachelor of Arts - Psyhology
Metropolitan State University
Saint Paul, MN05.2024
Associate of Arts - Psychology
Anoka-Ramsey Community College
Coon Rapids, MN05.2022
Skills
- Strong empathy
- Exceptional communication
- Customer Service
- Detail Oriented
- Data Entry
- Guest accommodations
- De-escalation Skills
- Suicide Prevention
- Crisis Management
Certification
- First Aid/CPR Certified
Timeline
Guest Service Coworker
Kwik Trip
07.2023 - Current
Behavior Technician
Fraser
09.2022 - 06.2023
LQBTQIA+ Crisis Counselor
The Trevor Project Inc
07.2022 - 10.2022
Bachelor of Arts - Psyhology
Metropolitan State University
Associate of Arts - Psychology
Anoka-Ramsey Community College
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