Natacha Adelson
Bayonne,NJ
Summary
Dynamic Customer Service Representative with a proven track record at United Airlines, excelling in complaint resolution and active listening. Recognized for enhancing customer satisfaction through effective problem-solving and efficient order processing. Adept at managing high-stress situations, fostering loyalty, and contributing to team development in fast-paced environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
United Airlines
03.2006 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Supported team in maintaining a high level of customer satisfaction through effective communication.
- Processed orders and returns promptly, ensuring adherence to company policies and procedures.
- Documented customer interactions in database, contributing to improved service tracking and reporting.
- Adapted to evolving customer needs, demonstrating flexibility in problem-solving and service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Nursing Assistant
Caliber Training Institute
New York, NYn09-2002
No Degree - Languages
Hudson County Community College
Jersey City, NJ03-2000
High School Diploma -
LYCEE
Haiti06-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Call center operations
- Team development
- Live chat support
Timeline
Customer Service Representative
United Airlines
03.2006 - Current
Nursing Assistant
Caliber Training Institute
No Degree - Languages
Hudson County Community College
High School Diploma -
LYCEE