Natacha Bressler
Altamonte Springs
Summary
Results-driven national operations manager with expertise in customer service and process optimization. Proven ability to enhance productivity and efficiency through strategic planning and effective leadership. Strong communication and teamwork skills foster operational excellence and superior customer service on a national scale.
Overview
20
20
years of professional experience
Work History
Resolution Specialist
CardWorks Services
01.2023 - Current
- Conducted investigative research on customer concerns regarding policies and procedures, delivering written solutions.
- Facilitated ongoing communication between departments, collaborating independently to support team solutions.
- Tracked and analyzed data for patterns, proposing actionable solutions.
Customer service
Cardworks Services
11.2017 - 01.2022
- Assisted customers in maintaining accounts by resolving questions and concerns for multiple clients.
- Answered questions promptly while navigating multiple computer programs.
- Handled sensitive information securely by adhering to established policies and procedures.
Customer Service
Ultimate Staffing
07.2015 - 11.2017
- Provided exceptional customer service to ensure guest satisfaction.
- Managed customer service inquiries related to shipping issues.
- Responded promptly to any escalated customer service issues.
- Supervised escalated calls, coordinating with vendors to resolve time-sensitive issues efficiently.
- Oversaw team of 20 to 30 agents, facilitating effective communication and collaboration to enhance service delivery.
Teacher
09.2010 - 06.2015
- Developed and implemented weekly lesson plans to enhance student engagement and learning outcomes
- Facilitated communication with parents to support and monitor child growth and development
- Ensured daycare goals were met while fostering a safe and nurturing environment for children
- Complied with state standards and regulations in childcare
Customer Advocate
Bank of America
04.2008 - 06.2010
- Managed high-risk customer accounts, ensuring compliance and security protocols
- Processed sensitive credit card information, safeguarding customer data
- Performed computerized data entry, maintaining accurate customer records
- Achieved monthly performance targets through consistent effort and strategy.
Office Assistant
Central Penn Business and Finance
07.2006 - 12.2008
- Coordinated meetings and scheduled appointments for management and team members.
- Managed office correspondence and ensured timely communication with clients and staff.
- Organized and maintained filing systems for easy access to important documents.
- Organized and managed class schedules for professors to optimize time allocation.
- Answered multiple phone lines and entered personal sensitive data daily while creating detailed PowerPoint presentations for various classes.
Education
Training Courses - Global Financial Crisis, Fraud training
Coursera
03.2026
Non-Degree - Travel and Tourism and Hotel Management, Business
Central Penn Business school
Skills
- Data analysis
- Problem resolution
- Project support
- Customer service
- System navigation
- PowerPoint
- Microsoft Word
- Data entry
- Interpersonal skills
- Collaboration skills
- Teamwork
- Organizational skills
- Effective communication
- Independence
- Investigative research
Training
- Global Financial Crisis, Coursera, Current
- Fraud training, Coursera, Current
Volunteer Experience
Kids Against Hunger, Volunteer
Timeline
Resolution Specialist
CardWorks Services
01.2023 - Current
Customer service
Cardworks Services
11.2017 - 01.2022
Customer Service
Ultimate Staffing
07.2015 - 11.2017
Teacher
09.2010 - 06.2015
Customer Advocate
Bank of America
04.2008 - 06.2010
Office Assistant
Central Penn Business and Finance
07.2006 - 12.2008
Training Courses - Global Financial Crisis, Fraud training
Coursera
Non-Degree - Travel and Tourism and Hotel Management, Business
Central Penn Business school