Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natacha David Colin

Brooklyn

Summary

Dynamic professional with extensive experience as a Wheelchair Agent also proficient in Microsoft Office, ensuring operational efficiency in fast-paced environments. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Wheelchair Agent

ERMC AVIATION LLC (JFK Airport)
Jamaica
11.2023 - 07.2025
  • Providing wheelchair transport throughout the airport, including check-in, security, boarding, and arrival areas.
  • Ensure passenger safety and comfort while handling baggage and navigating busy airport environments.
  • Adhere to airport safety protocols, TSA regulations, and company standards to maintain a secure travel experience.

Wheelchair Agent

Airway (JFK Airport)
Jamaica
10.2023 - 07.2025
  • Provide assistance to passengers
  • Coordinate with airline staff and supervisors to ensure customer satisfaction
  • Deliver exceptional customer service, and promptly resolve passenger concerns.

Security Guard

JFK International Airport
Queens
07.2023 - 10.2023
  • Monitored access control points and verified identification for restricted areas.
  • Conducted manual and x-ray baggage checks to enforce safety compliance.
  • Documented incidents and addressed safety concerns swiftly and professionally.

Home Health Aide

Oxford Nursing Home
Brooklyn
06.2023 - 10.2023
  • Assisted patients with personal hygiene, mobility, and daily living activities.
  • Offered medication reminders and escorted patients to medical appointments.
  • Maintained a safe, clean environment and provided emotional support to enhance well-being.

Cashier

Keyfood Supermarket
Brooklyn
08.2019 - 06.2023
  • Processed cash, check, and card transactions accurately using POS systems.
  • Assisted customers with inquiries, product selections, and purchases.
  • Trained new team members in cashier operations and customer service best practices.

Administrative Assistant

OFATMA
Jacmel
01.2012 - 12.2018
  • Managed office communications, scheduling, and recordkeeping for daily operations.
  • Handled sensitive client information and resolved inquiries professionally.
  • Maintained inventory, coordinated supplies, and supported departmental efficiency.

Education

BBA - Business Administration

INUKA
Port-au-Prince, Haiti
01.2004

Skills

  • Wheelchair assistance and passenger support
  • Airport security and ID verification
  • Customer service and problem resolution
  • Safety protocols and first aid
  • Baggage handling and transport assistance
  • Cash handling and POS transactions
  • Multilingual communication (Haitian Creole and French)
  • Microsoft Office and report preparation

Certification

  • Wheelchair Agent Training – Airway (2023)
  • Security Guard Certificate – Christle Security Guard Training School (2023-04)
  • Home Health Aide Certificate – Heartsaver NY Training Center (2022-12)
  • School Bus Attendant & Monitor Certificate – NY Bus Training Corp (2023-06)

Languages

Fluent in Haitian Creole and French

Timeline

Wheelchair Agent

ERMC AVIATION LLC (JFK Airport)
11.2023 - 07.2025

Wheelchair Agent

Airway (JFK Airport)
10.2023 - 07.2025

Security Guard

JFK International Airport
07.2023 - 10.2023

Home Health Aide

Oxford Nursing Home
06.2023 - 10.2023

Cashier

Keyfood Supermarket
08.2019 - 06.2023

Administrative Assistant

OFATMA
01.2012 - 12.2018

BBA - Business Administration

INUKA

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