Natacha Johnson
Fort Washington,Maryland
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
AppleTree Institute
06.2022 - Current
- In partnership with the School Leader and the regional leadership, developed the school wide operations vision that supports and operationalizes the academic and cultural vision of the school
- Manage all aspects of the free and reduced lunch program/process, including managing the entire application process
- Manage the school purchasing process by establishing clear systems for staff to request items, placing orders with vendors, tracking delivery, and submitting purchases orders, and invoices
- Ensures that the main office is neat, organized, welcoming and has all important parent-facing materials
- Manage all school scheduling, special events, field trips, cafeteria, transportation, maintenance, playgrounds and cleaning
- Responsible for budget monitoring and management
- Responsible for school safety plan: disaster preparation, fire drills, student, staff and public safety, and student health
- Maintain equipment, textbook and supply inventories
- Monitor student attendance and coordinate efforts to improve student attendance
- Coordinate with the principal to maintain a positive, safe learning environment for students by enforcing the school discipline plan
- Responsible for school public relations and communications plan: promote the school and district through positive relations with community, businesses, parents and students
- Implement an enrollment campaign for students(new students, intent to attend, waiting lists) including engagement in local marketing initiatives, demographic analysis, coordination with local/regional communications specialists
- Collect, review, and verify incoming enrollment documents for completeness and accuracy according to eligibility requirements
- Responsible for obtaining and maintaining school records, birth certificates, and current health records for all students
- Serves as the eyes and ears of the school to ensure that all school operations run seamlessly each and every day, proactively problem solving and developing systems where needed
- Owns all logistics (transportation, lodging, meals, staffing plan) of all off-site field trips and all on-site special events (back to school nights, family engagement events, graduation, staff celebrations, team builders.)
- Serves as point person for hosting visitors on school tours
- Ensures that students and staff have access to needed technology and works with the regional Tech Team to plan technology related enhancements
- Leads the school opening/start up process each year to ensure that doors are ready to open by ordering furniture, equipment, instructional supplies, and ensuring that student services ( food service, transportation) are ready to go
- Ensures that parent info sessions, school tours, and the lottery and enrollment process are tightly planned and executed
- Ensure immunization compliance and communicating to families when additional shots or records are needed.
Welcome Desk Receptionist
THEARC
03.2022 - 06.2022
- Responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Managed the receptionist area, including greeting visitors, and responding to telephone and in person requests for information
- Supplied key cards and building access to visitors
- Maintain knowledge of all building facilities in order to enhance guest satisfaction.
- Requests proper identification from guests for facility usage in order to avoid abuse/ misuse of building facilities.
- Keeping the reception area tidy and observing professional etiquette.
- Sort and distribute mail throughout the office
- Record all packages delivered in the log in sheet
- Maintain conference and meeting room bookings internally.
- Provided clerical and administrative support, which may include typing, filing, reviewing, and processing invoices, preparing and distributing correspondence, data entry, creating and maintaining various lists and schedules.
Information Processing Specialist
Revenue Authority Of Prince Georges County
05.2017 - 02.2022
- Composed and filed business correspondences for supervisors, managers and other professionals
- Demonstrated leadership by making improvements to work processes and helping to train others
- Recognized by management for providing exceptional customer service
- Maintained 100% confidentiality of all communications and documentation according to company policy
- Work closely with team members to deliver project requirements, develop solutions and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Answered 60 calls per day to assist with customer questions and concerns
- Maintained discretion when handling confidential files
- File trial requests in appropriate officers file
- Give detailed information to motorists in regards to parking citations and court hearings
- Fax over flag releases to MVA when requested
- Copy/scan tickets when processing trial requests in the system
- Assist with processing payments for booted vehicles
- Recorded case dispositions and made arrangements for payments of court fees in the database
- Review documents submitted by lean holders to repossess vehicles
- Assured all account balances are accurately reflected in the billing system after remittances from payers are processed
- Accurately posted payments, denials, and payment adjustments
- Process payments at the window
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Supported office needs including taking messages, scanning documents and routing accounting correspondence
- Interact professionally with customers and inside personnel, answering questions and replying to phone and email inquiries
- Open, sorted, and distributed mail throughout the office.
Administrative Office Lead
Revolutionary Services
06.2015 - 04.2017
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output
- Managed calendar of appointments, filed expense reports, composed and prepared confidential correspondence
- Handled requests for information, delegating tasks to appropriate employees to optimize customer service
- Oversaw project planning tasks, collaborating with the CEO to provide optimal coverage across operations areas
- Implemented full-scale training program to provide education on department tasks and processes
- Oversaw workforce management and staff scheduling to keep office operations smooth and efficient
- Sorted and distributed business correspondence to correct department or staff members, reducing dropped communications and enabling faster responses to key requests
- Managed outgoing packages by ensuring proper labeling and packaging; kept detailed records of 100% of incoming packages
- Answered and screened 20+ telephone calls daily while taking messages with a high degree of accuracy
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Assist with preparation of the annual budget and monitors budget expenditures
- Coordinated daily customer service operations such as front desk processes, orders, and payments
- Handled all doesmetic travel reservations
Education
High School Diploma -
Friendly High School
Fort Washington, MD05.2011
Bachelor of Science - Fashion Merchandising
Miami International University of Art And Design
Miami, FLCertificate in Esthetics - Esthetics
The Salon Professional Academy
Washington, DC10.2023
Skills
- Time Management
- Data Entry
- Staff Management
- Organizational Skills
- Outlook
- Attention to detail
- Problem Solving Skills
- Customer Service
- Staff Training
- Microsoft Office Expertise
- Budgeting and Cost Control
- Operations Oversight
- Employee Training
- Phone Etiquette
- Leadership
- Calendar Management
Timeline
Operations Manager
AppleTree Institute
06.2022 - Current
Welcome Desk Receptionist
THEARC
03.2022 - 06.2022
Information Processing Specialist
Revenue Authority Of Prince Georges County
05.2017 - 02.2022
Administrative Office Lead
Revolutionary Services
06.2015 - 04.2017
High School Diploma -
Friendly High School
Bachelor of Science - Fashion Merchandising
Miami International University of Art And Design
Certificate in Esthetics - Esthetics
The Salon Professional Academy
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