Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natacha Johnson

Washington,DC

Summary

Talented Esthetician who employs strong business, sales, and customer service skills to meet goals and exceed client expectations. Personable and punctual. Employs a passion for continued education and extensive training to improve my craft and better serve each client.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Skin Therapist

HeyDay
04.2024 - Current
  • Conduct comprehensive skin assessments to determine client’s individual skincare needs and goals.
  • Developed customized treatment plans tailored to individual client needs, promoting optimal results and long-term success.
  • Ensured strict adherence to sanitation guidelines, maintaining a clean and hygienic work environment at all times.
  • Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
  • Educated guests on current promotions, events and services within store or salon.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
  • Educated clients on proper home care regimens, leading to sustained improvements in their overall skin health.
  • Increased repeat clientele through expert advice and consistent delivery of high-quality services.
  • Provide customized facial treatments, including cleansing, exfoliation, extractions, and mask application, utilizing advanced techniques and tools.
  • Perform various skincare modalities such as microdermabrasion, chemical peels, LED therapy, nano infusion, hydra wand, and lymphatic drainage to address specific concerns and improve skin health.
  • Educate clients on proper skincare practices
  • Recommend home care products and skincare regimens tailored to client’s skin types and concerns, ensuring continuity of care between visits.
  • Maintain accurate client records, including treatment history, product recommendations, and progress notes, to track outcomes and personalize future services.
  • Collaborate with fellow therapists and staff uphold brand standards, promote team cohesion, and deliver an exceptional client experience.
  • Participate in ongoing training, workshops, and industry events to enhance skills, stay current on skincare trends, and uphold Heyday’s commitment to excellence.
  • Set up treatment room and sterilize products and equipment.
  • Sold exclusive skincare products and encouraged service upgrades.

Operations Manager

AppleTree Institute
06.2022 - 04.2024
  • Manage the school purchasing process by establishing clear systems for staff to request items, placing orders with vendors, tracking delivery, and submitting purchases orders, and invoices.
  • Ensures that the main office is neat, organized, welcoming and has all important parent-facing materials.
  • Manage all school scheduling, special events, field trips, cafeteria, transportation, maintenance, playgrounds and cleaning.
  • Responsible for budget monitoring and management.
  • Responsible for school safety plan: disaster preparation, fire drills, student, staff and public safety, and student health.
  • Maintain equipment, textbook and supply inventories.
  • Monitor student attendance and coordinate efforts to improve student attendance.
  • Coordinate with the principal to maintain a positive, safe learning environment for students by enforcing the school discipline plan.
  • Responsible for school public relations and communications plan: promote the school and district through positive relations with community, businesses, parents and students.
  • Collect, review, and verify incoming enrollment documents for completeness and accuracy according to eligibility requirements.
  • Responsible for obtaining and maintaining school records, birth certificates, and current health records for all students.
  • Serves as the eyes and ears of the school to ensure that all school operations run seamlessly each and every day, proactively problem solving and developing systems where needed.
  • Owns all logistics (transportation, lodging, meals, staffing plan) of all off-site field trips and all on-site special events (back to school nights, family engagement events, graduation, staff celebrations, team builders.)
  • Developed systems and procedures to improve operational quality and team efficiency.

Beauty Advisor

Sephora
10.2021 - 06.2022
  • Utilized, maintained and conducted inventory of supplies and products and equipment.
  • Provided honest and confident feedback to customers regarding products.
  • Greet customers in a timely professional and engaging manner.
  • Consistently seek trend and product knowledge to act as an expert for customers.
  • Responded to guest inquiries and requests and resolved service issues in a timely friendly and efficient manner.
  • Educated clients on skin care procedures and products.
  • Stocked shelves, cleaned floors, and organized the sales areas.
  • Advised customers on the latest and newest beauty products upon arrival.
  • Regularly attending education seminars and constantly studying new products.
  • Maintenance of stock and testers, responsible for department presentation standards and cleanliness, maximizing sales and meeting daily/monthly goals, and providing excellent customer service.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained counter and display areas for cleanliness and organization.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Esthetician/Body Sculpting Specialist

EyeToEye Beauty
08.2020 - 06.2022
  • Greet guests in a professional, friendly manner and keep clients as comfortable as possible, during and after their treatments.
  • Schedule one on one consultations, treatments and follow-up appointments and keep client records up to date.
  • Checking in clients, taking payments, taking client information, maintaining the schedule.
  • Managed scheduling and organized promotional events that increased sales by 10% over the course of 4 months.
  • Orders and stocks inventory and supplies as needed for maintaining the treatment room.
  • Performed skincare treatments such as exfoliation, extractions, high frequency, and deep cleansing facials.
  • Consulted clients on skincare and beauty products.
  • Provided facial, scalp, and neck massages for a relaxing experience.
  • Worked with clients to understand their long term skincare goals, and provided education about care techniques.
  • Maintain strong customer relationships by offering customized treatment plans, including facials based on skin type.
  • Kept spa equipment sanitized.
  • Treatment room setup/cleanup while remaining compliant with highest standard of safety, sanitation, and disinfection.
  • Worked with clients to understand their long term body goals, and provided education about care techniques.
  • Verify medical history to ensure no contraindication to treatment.
  • Safely completed cavitation treatments.
  • Determined client's body contouring goals and objectives, and recommended products and services that can reasonably facilitate the client's attainment of their goals.
  • Taking measurements and photographs as required for treatment.
  • Reassuring the client about non-invasive procedures by walking them through the process.
  • Safely completed laser lipo treatments while achieving clients needs and esthetic goals.
  • Perform consecutive body treatments, wood therapy and other contouring services.
  • Monitors equipment to insure proper operation and maintains said equipment in accordance with manufacturer guidelines.
  • Maintains the client's medical records detailing all treatment procedures, elective products, medication history, and educational materials distributed.
  • Sterilized equipment for patient treatments.
  • Advised clients on proper home-care regimens.
  • Recommended retail products for at-home use.
  • Stocked treatment rooms with proper supplies.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Gained knowledge of facial massage techniques and skin care product ingredients.

Information Processing Specialist

Revenue Authority Of Prince George's County
05.2017 - 07.2020
  • Composed and filed business correspondences for supervisors, managers and other professionals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Recognized by management for providing exceptional customer service.
  • Maintained 100% confidentiality of all communications and documentation according to company policy.
  • Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered 60 calls per day to assist with customer questions and concerns.
  • Maintained discretion when handling confidential files.
  • File trial requests in appropriate officers file
  • Give detailed information to motorists in regards to parking citations and court hearings
  • Fax over flag releases to MVA when requested
  • Copy/scan tickets when processing trial requests in the system.
  • Assist with processing payments for booted vehicles.
  • Recorded case dispositions and made arrangements for payments of court fees in the database.
  • Review documents submitted by lean holders to repossess vehicles.
  • Assured all account balances are accurately reflected in the billing system after remittances from payers are processed.
  • Accurately posted payments, denials, and payment adjustments.

Education

Master Esthetician - Master Aesthetician

The Salon Professional Academy
10.2023

Basic Esthetician - Basic Aesthetician

The Salon Professional Academy
06.2020

Bachelor of Arts - Fashion Merchandising

Miami International University of Art And Design
05.2015

High School Diploma -

Friendly High School
05.2011

Skills

  • Licensed in District of Columbia
  • Microdermabrasion Treatments
  • Dermaplaning
  • LED light therapy
  • Chemical Facial Peels
  • Hydrafacial
  • Eyelash Extensions
  • Body Sculpting
  • Cleaning and Sanitizing
  • Client Consultations
  • Personalized Care Regimens
  • Facial Massage
  • Customer service

Certification

  • First Aid/CPR
  • Licensed Esthetician
  • Lash Extensions (classic, hybrid, volume)
  • Body Sculpting

Timeline

Skin Therapist

HeyDay
04.2024 - Current

Operations Manager

AppleTree Institute
06.2022 - 04.2024

Beauty Advisor

Sephora
10.2021 - 06.2022

Esthetician/Body Sculpting Specialist

EyeToEye Beauty
08.2020 - 06.2022

Information Processing Specialist

Revenue Authority Of Prince George's County
05.2017 - 07.2020

Master Esthetician - Master Aesthetician

The Salon Professional Academy

Basic Esthetician - Basic Aesthetician

The Salon Professional Academy

Bachelor of Arts - Fashion Merchandising

Miami International University of Art And Design

High School Diploma -

Friendly High School

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Natacha Johnson