Natacha Paultre

Joined October 2023 on a stretch assignment for the Medi-Cal Dental Program

• Strengthened Program culture by executing initiatives that promoted teamwork, inclusiveness, and shared values.
• Optimized decision-making processes for increased productivity through data-driven analysis and recommendations.
• Facilitated difficult conversations among clients, leaders, team members, resolving conflicts while promoting mutual understanding and respect for diverse perspectives.
• Boosted stakeholder satisfaction rates with timely project delivery through effective planning and execution of consulting engagements.
• Assigned as Co-lead on Talent Review and Succession Planning
• Lead cross-functional team meetings
• Held 1:1 meetings with leaders

Successfully transitioned from a 90-day contract to permanent employment within 6 months.

• Developed and nurtured strong relationships with executives, HR teams, and hiring managers, fostering partnerships that delivered consistent results.
• Led the formulation and synchronization of human resources initiatives, strategies, and approaches to support business objectives, priorities, and mitigate potential risks.
• Served as a brand ambassador, educating candidates on Delta Dental's culture, career growth, benefits, and advantages.
• Sourced, screened, and coordinated interviews, offers, and onboarding for candidates across the organization.
• Collaborated with HR and hiring managers on compensation discussions, ensuring internal and external equity.
• Championed internal talent mobility and emerging talent strategies.
• Led change management initiatives and talent solutions to gain a competitive edge.
• Utilized employee referrals, direct sourcing, and online platforms to build talent pipelines.
• Analyzed talent assessment data to match candidates with suitable positions.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Initially brought on board as a contractual employee for a six-month period, but due to consistently surpassing performance expectations, was offered a permanent position after just five months.

• Played a pivotal role in crafting compelling job descriptions and attract quality candidates.
• Collaborated closely with hiring managers to grasp technical requirements and business needs.
• Cultivated a network of both passive and active candidates.
• Implemented cost-effective recruitment strategies, resulting in diverse candidate pools.
• Tracked candidates through the recruitment process, ensuring timely progress.
• Developed talent acquisition tools, job boards, and campaigns to attract top talent.
• Created training materials aligned with culture and performance goals.
• Established consistent communication standards for talent discussions.
• Analyzed recruitment metrics and data to drive strategic changes.
• Fostered positive relationships with executives, HR teams, and hiring managers, producing consistent outcomes.
• Demonstrated strong leadership and time management skills, overseeing projects from inception to completion.
• Coordinated construction schedules, ensuring projects were on time and within budget.
• Effectively managed production meetings, enhancing communication and issue resolution.
• Sourced quality materials from vendors, optimizing project efficiency.
• Maintained compliance with safety regulations and standards.
• Managed project costs and financial metrics to maximize profitability.
• Conducted detailed research to support project estimates and reports.

• Resolved customer requests, complaints, and issues, maintaining high levels of customer satisfaction.
• Managed contractor communication and documentation logistics.
• Adhered to regulations and agency guidelines, ensuring compliance and confidentiality.
• Developed customized reports based on specialty and needs.
• Trained and mentored new associates and successfully handled higher-level problem solving.
• Maintained accurate records and managed travel and assignment arrangements.
• Collaborated with stakeholders to drive successful project completion.
• Developed and maintained customized reports based on specialty and needs
• Assisted with training new associates
• Demonstrated the ability to problem solve higher level issues that arose, with minimal leadership guidance
• Ensured all accounting/assignment related documents were sent out and received back in a timely manner, in order, and signed by appropriate parties
• Supported excellent business relationships with customers and outside contacts
• Established and managed effective communication and coordination with area sales staff and with management
• Updated and maintained database of existing and potential contractors
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
• Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
• Assessed customer needs and developed solutions to meet needs.
• Resolved customer complaints and issues to drive satisfaction and loyalty.

• Led recruitment efforts, conducted interviews, and implemented a mentoring program to encourage positive feedback and engagement.
• Effectively managed budgets and allocated resources to optimize productivity and profitability.
• Successfully executed campaigns associated with growing all lines of business to include home inspections, home warranty and environmental services
• Elevated revenue in assigned territories through effective management and hiring.
• Provided mentorship and coaching to ensure exceptional team performance.
• Implemented training programs and technical coaching for new hires.
• Executed campaigns to boost all lines of business, driving growth.
• Established and managed communication and coordination with sales teams.

• Traveled extensively across the nation to represent and promote BPG's lines of business.
• Surpassed financial targets and achieved significant growth in assigned regions.
• Provided coaching and conducted monthly performance tracking and scorecard reviews, evaluating both financial and non-financial metrics.
• Contributed to the development and management of staffing plans by market, offering assistance, influence, and development.
• Ensured strict compliance with state and local licensing requirements.
• Led monthly market reviews, analyzing profit P&L and other performance measures to identify improvement opportunities and formulate monthly action plans.
• Innovatively designed an employee recognition program that significantly enhanced productivity and boosted morale.
• Chaired weekly meetings with executive leadership to identify improvement opportunities, establish milestones, and tailor products to individual markets.
• Developed initial sales roadmaps and market strategies to facilitate successful product launches.
• Exceeded targets by recruiting, directing, and motivating a high-performing sales team.
• Introduced innovative ideas to achieve both corporate and individual objectives.
• Conducted customer site visits to deliver sales presentations and showcase products or services.
• Developed comprehensive plans based on broad guidance and direction. Set performance goals for employees and provided constructive feedback on methods to achieve those milestones. Established team priorities, maintained schedules, and monitored performance.
• Enhanced customer relations by addressing issues proactively and implementing effective corrective actions.
• Leveraged data and analytics to make informed decisions and drive business enhancements.
• Managed aspects such as pricing, quality control, process improvement, recruitment and retention, and overall management.
• Provided strategic direction and support for the Inspection business. Drove year-over-year business growth while overseeing operations, shaping strategic vision, and conducting long-range planning.
• Revamped and restructured the organizational framework to maintain a competitive edge across territories.
• Evaluated employee performance and delivered constructive feedback to foster skill development. Fostered positive relationships with fellow employees to boost company morale and enhance employee retention.