Natacha Torres
Cleveland,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Site Accountant
TA Travel Centers of America
01.2021 - Current
- Created and maintained spreadsheets files for 35+ gas station locations to ensure accuracy of data
- Tracked and paid ins and outs for gas stations, lottery sales, marketing, stores, and restaurant sales
- Monthly reporting to track sales and pay outs/lottery tickets which included tire shop repairs and manager checks
Account Manager
TA Travel Centers of America
01.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Presented professional image consistent with company's brand values.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Secretary/Property Manager Assistant
Ramsey Team Inc.
01.2019 - 02.2020
- Answered high volume phone calls, tracked and logged tenants and owners rent/bill payments, showed property to tenants and signed leases.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Administrative Associate, Billing Accountant
Williams Lea Tag/ Squire Patton Boggs
01.2014 - 01.2019
- Answered high volume phones calls and assisted the mail center, copy center, and supply center
- Tracked billing and internal messenger logs from the mailroom operations
- Maintained presentation notecards and files for the marketing team
- Created file booklet forms for clients.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
Customer Service Receptionist
Levin Furniture
01.2014 - 12.2014
- Responded to telephone calls and messages
- Assisted with approvals for customers with finance companies
- Used LOFT and GERS programs to obtain customer information.
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Organized company documents and maintained accurate filing systems for easy retrieval when needed.
- Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
- Developed strong rapport with clients through active listening and empathetic communication skills.
Team Coordinator, Assembly Worker
Swagelok
01.2009 - 12.2013
- Led training classes for new team members at Swagelok to teach expectations and responsibilities
- Mentored junior team members, fostering professional growth through skill development workshops and one-on-one coaching sessions.
- Assembled parts for hospital equipment
- Managed team workload to reach targets for specific tasks.
- Championed company culture/values ensuring team''s adherence to organizational guidelines/standards while maintaining high levels of morale.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, OH06.2007
Skills
Quickbooks
Customer service
Payroll Processing
Accounts Receivable
Auditing procedures
Expense Tracking
Data inputting
MS Office Suite
Administrative Support
Invoice balancing
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Site Accountant
TA Travel Centers of America
01.2021 - Current
Account Manager
TA Travel Centers of America
01.2021 - Current
Secretary/Property Manager Assistant
Ramsey Team Inc.
01.2019 - 02.2020
Customer Service Receptionist
Levin Furniture
01.2014 - 12.2014
Administrative Associate, Billing Accountant
Williams Lea Tag/ Squire Patton Boggs
01.2014 - 01.2019
Team Coordinator, Assembly Worker
Swagelok
01.2009 - 12.2013
High School Diploma -
Garfield Heights High School
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