Summary
Overview
Work History
Education
Skills
Additional Information
Training
Languages
Timeline
Generic

Natacha Williams

Gainesville,FL

Summary

Dynamic professional with extensive experience in customer service and operations management, notably at Founding Farmers. Adept at problem-solving and multi-tasking, I consistently enhanced first call resolution rates and fostered customer loyalty. Proficient in Microsoft Office, I leverage strong teamwork and leadership skills to drive productivity and efficiency.

Overview

18
18
years of professional experience

Work History

Deli Clerk

Publix
Gainesvilles, Florida
05.2024 - Current
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Followed recipes and customer requests to prepare meals.
  • Maintained cleanliness of the deli area and equipment.

Sales Associate

Goodwill Industries Of Florida
01.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds by store policy.

Micro Processor

Roth Staffing
09.2023 - 11.2023
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.

Contact Center Representative

Founding Farmers
08.2022 - 03.2023
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.

Supervisor

Rosalinda Hotel
11.2006 - 01.2010
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • I applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • I handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Education

BBA - Business Administration & Entrepreneurship

AIU
Atlanta, GA
06.2025

High School Diploma -

Berkshire Continuing International Educational Academy
San Francisco, CA
07.2017

Skills

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), Internet, and Windows
  • Multi-tasking strength
  • Excellent people skills
  • Goal-Oriented
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Operate various office equipment, such as a copier, scanner, facsimile, database server, and calculator
  • Typing skills: 45 wpm and 98% data entry accuracy
  • Customer service

Additional Information

Sell a variety of merchandise to customers using salesmanship, courtesy, and knowledge., Explains technical or artistic details necessary to realize full utilization and enjoyment of products and services to the customer., Operate several Retail Point of Sale equipment to balance daily financial transactions and to compare products to best-fit customers' needs., Train and provide work direction to lower band level associates., Accomplishes price changes for promotional merchandise and other counts., Acknowledge and greet each customer upon contact., Assist customers by providing expert information and assistance, 100% customer satisfaction., Complete special orders, catalog orders, rain checks, and customer convenience orders., Enter new accounts, sales transactions, refunds, and other related transactions, Verifies credit cards, and personal checks for payment, makes changes, and is accurate with a zero variance., Also worked in the warehouse as a packer, picker, and Trainer for a year in and two weeks, and in the shipping department, Managed fifteen employees

Training

  • Florida Career College, Medical Assistant Technician-Diploma
  • IHBC College, Nail Technician Certification, 01/2013, 06/2013

Languages

French
Professional

Timeline

Deli Clerk

Publix
05.2024 - Current

Sales Associate

Goodwill Industries Of Florida
01.2024 - Current

Micro Processor

Roth Staffing
09.2023 - 11.2023

Contact Center Representative

Founding Farmers
08.2022 - 03.2023

Supervisor

Rosalinda Hotel
11.2006 - 01.2010

BBA - Business Administration & Entrepreneurship

AIU

High School Diploma -

Berkshire Continuing International Educational Academy

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Natacha Williams