Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natachaliz Hernandez

Waterbury,CT

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Honda of Watertown through vehicle detailing and efficient service delivery. Adept in relationship building and sales techniques, I excel in fast-paced environments, ensuring high-quality outcomes. My bilingual ability and strong communication skills complement my dedication to exceeding client expectations.

Overview

4
4
years of professional experience

Work History

Service Detailer

Honda of Watertown
06.2021 - Current
  • Increased repeat business by consistently delivering top-notch service that exceeded client expectations.
  • Completed thorough cleaning interior and exterior to meet clients and managers expectations.
  • Collaborated with colleagues to create a rotating schedule that maximized efficiency and maintained consistent coverage during peak demand periods.
  • Maintained a clean and organized work environment, adhering to safety guidelines and promoting overall workplace efficiency.
  • Supported inventory management by tracking supplies and placing orders as needed, minimizing downtime due to lack of materials.
  • Enhanced customer satisfaction by meticulously detailing vehicles and ensuring they met high standards.
  • Reduced wait times for clients by efficiently completing service tasks within scheduled appointments.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Collected and disposed of trash in vehicle console spaces and under seats.

Sales Associate

Orielly Auto Parts
06.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

Certificate - Automotive Mechanics

Porter And Chester Institute
Waterbury, CT
05.2022

High School Diploma - General Studies

Wilby High School
Waterbury, CT
06.2017

Skills

  • Strong Communication Skills
  • Efficient workflow
  • Customer Service
  • Relationship Building
  • Sales Techniques
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Attention to Detail
  • Adaptable and Flexible
  • Organizational Skills
  • Calm and Pleasant Demeanor
  • Hard worker
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Service Detailer

Honda of Watertown
06.2021 - Current

Sales Associate

Orielly Auto Parts
06.2020 - 06.2021

Certificate - Automotive Mechanics

Porter And Chester Institute

High School Diploma - General Studies

Wilby High School

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Natachaliz Hernandez