Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

NATACIA HAUGHTON

Capitol Heights,MD

Summary

Detail-oriented professional with a background in guest services and security monitoring, which entails effective communication and conflict resolution skills. Prepared to drive guest satisfaction and enhance operational efficiency in a fast-paced environment. Proactive and versatile professional with a dedication to quickly adapting to new challenges.

Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Concierge

NVT Staffing
Washington, DC
08.2025 - Current
  • Greeted guests and provided information about services and amenities.
  • Assisted guests with reservations and inquiries through phone and email.
  • Coordinated transportation arrangements for guests, including taxis and shuttles.
  • Managed guest check-in and check-out processes efficiently.
  • Responded promptly to guest requests to enhance their experience.
  • Handled mail and package deliveries, keeping items secure.
  • Updated guest records and maintained confidentiality of personal information.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor

Security Officer

Securitas Security Services USA
McLean, Virginia
11.2024 - 06.2025
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to detect and report suspicious activities or breaches.
  • Assisted in emergency response procedures during incidents and evacuations.
  • Maintained detailed logs of daily activities, incidents, and observations.
  • Enforced company policies and procedures to uphold safety standards.
  • Provided excellent customer service to visitors while maintaining security protocols.
  • Maintained accurate logs of all security related activities.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Monitored premises and recorded activity in daily officer reports.

Delivery Driver

DoorDash
, VA
01.2024 - 11.2024
  • Delivered food orders in a timely manner to ensure customer satisfaction.
  • Navigated efficiently using GPS tools to optimize delivery routes.
  • Communicated effectively with customers regarding order status and changes.
  • Maintained vehicle cleanliness and ensured it was in good working condition.
  • Assisted with problem-solving for delivery issues or customer concerns.
  • Followed company policies for food safety and handling during deliveries.
  • Adapted quickly to changing schedules and peak delivery times.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.

Security Officer

Allied Universal Security Services
Arlington, Virginia
05.2022 - 09.2023
  • Monitored premises to ensure safety and security of personnel and property.
  • Assisted in emergency response procedures during incidents and evacuations.
  • Maintained detailed logs of daily activities, incidents, and observations.
  • Enforced company policies and procedures to uphold safety standards.
  • Collaborated with local law enforcement during security-related investigations.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Verified photo IDs and tickets to allow guests passage.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Responded to alarms and conducted investigations as required.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Operated communication systems between officers stationed throughout the facility.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Searched bags manually to identify prohibited items and contraband.
  • Monitored CCTV systems to ensure safety and security of premises.

Security Officer

Admiral Secuurity Services
Arlington, Virginia
05.2017 - 08.2022
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to detect and report suspicious activities or breaches.
  • Assisted in emergency response procedures during incidents and evacuations.
  • Maintained detailed logs of daily activities, incidents, and observations.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Completed incident reports to record security or loss prevention incidents.
  • Responded to alarms and conducted investigations as required.
  • Provided escorts for visitors as needed throughout the facility.

Security Officer

Chenega
Laurel, Maryland
09.2021 - 06.2022
  • Monitored CCTV systems to ensure safety and security of premises.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Identified suspicious activity to determine appropriate response.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Maintained high levels of alertness throughout shifts.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.

Education

High School Diploma -

GUY'S HILL HIGH
JAMAICA
07-2011

Associate of Science - Criminal Justice

Prince George's Community College
Upper Marlboro, MD

Skills

  • Guest services and support
  • Reservation management
  • Transportation coordination
  • Complaint resolution
  • Record keeping and reporting
  • Security monitoring and enforcement
  • Verbal and written communication
  • Safety procedures and inspections
  • Front desk operations
  • Emergency response coordination
  • Surveillance monitoring and assessment
  • Access control and identification verification
  • Incident reporting and documentation
  • Conflict resolution strategies
  • Policy enforcement and compliance
  • Team collaboration and engagement
  • Attention to detail in operations
  • Effective communication skills
  • Time management strategies
  • Risk assessment and mitigation
  • Personnel screening processes
  • Professional integrity standards
  • Threat assessment protocols
  • Access badge distribution management
  • Patrol operations and oversight
  • CCTV surveillance management
  • Dispatch coordination and logistics
  • Report writing proficiency

Certification

  • DCJS Security officer
  • CPR / FIRST AID / AED

Languages

English
Professional

References

References available upon request.

Timeline

Concierge

NVT Staffing
08.2025 - Current

Security Officer

Securitas Security Services USA
11.2024 - 06.2025

Delivery Driver

DoorDash
01.2024 - 11.2024

Security Officer

Allied Universal Security Services
05.2022 - 09.2023

Security Officer

Chenega
09.2021 - 06.2022

Security Officer

Admiral Secuurity Services
05.2017 - 08.2022

High School Diploma -

GUY'S HILL HIGH

Associate of Science - Criminal Justice

Prince George's Community College

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