Natahli Sexton

• Following packaging process to increase speed and accuracy.
• Operate and maintain packaging equipment.
• Demonstrate flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.

Assigned to assist with legal clinic.

• Scheduled appointments for clients to meet with immigration attorney within our office on Monday of every second and third week of the month.

- Assisted from 15- 20 clients between 3:00pm- 7:00pm.

- Updated clients files; made copies of documents for the attorney and our office.

- Prepared items for applications.

• Trained 3 staff members on customer service and other office procedures, including maintaining files and sending correspondence.

Navigated stressful situations with ease to support office workflow. During COVID-19 I was left alone for 1 week in a half to run the office. Due to the director being sick. Also, other times the director was out for meeting or other errands.

• Assisted clients over the phone and in person.
• Took care of donations.
• Reviewed applications done by staff.
• Tracked the budgeting for financial assistance.

On my first year of employment I Improved the environment of the office. The office had 13 spaces.

• Cleaned two corner window displays; removed spider webs, dead bugs, wiped down objects, wiped the windows, and vacuumed.
• Cleaned, stocked, and supplied designated facility areas (dusting, sweeping, vacuuming, mopping, restroom cleaning, washed outside windows, emptied wastebaskets etc.)

Also, the organization assisted an estimate of 5-12 clients a day.

• Assisted with greeting clients and answering phone calls.
• Managed documents by organizing forms, making copies, filing records, preparing correspondence, and creating reports.