Summary
Overview
Work History
Education
Skills
Accomplishments
Associations
Overview Of Qualifications
Timeline
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Nataia Jackson

Silver Spring,MD

Summary


Diligent Operations Coordinator with solid background in optimizing operational processes. Proven track record of streamlining workflows and enhancing team efficiency. Demonstrated ability to manage logistics and coordinate cross-functional teams to meet organizational goals.

Overview

9
9
years of professional experience

Work History

Operations Coordinator

Alteristic, Inc.
10.2021 - 02.2024
  • Responsible for helping oversee the successful completion of special projects and events, including performing specialized tasks and collaborating with clients and team members help ensure success through careful analysis and effective communication
  • Managed and prioritized multiple incoming issues and concerns for the SVP and CEO, determining appropriate actions, referrals, and responses
  • Liaised with external vendors to ensure seamless operations
  • Managed Alteristic’s SalesForce CRM database
  • Developed systems for tracking incoming and outgoing correspondence, and created, composed, and edited documentation, keeping the SVP informed of significant matters
  • Coordinated logistics and planning for Alteristic events, handling site selection, networking, menu planning, AV setup, and onsite supply management, serving as the primary point of contact
  • Responsible for reviewing, negotiating, creating and tracking contracts
  • Independently use all organizational systems and follow policies and processes, including using Paycom for timesheet entry and bill.com for reimbursements
  • Provided technical assistance, including setting up new equipment and updating software programs
  • Coordinated team projects and facilitated weekly meetings and complied meeting minutes
  • Managed all aspects of SVP and CEO calendar
  • Prepared reports and processed invoices for payment
  • Managed deadlines and progress across the team to ensure teams have met their goals and projects are delivered on time and on budget

Facilities Coordinator

World Wildlife Fund
12.2019 - 10.2021
  • Performs standard administrative duties to ensure the smooth function of the office using demonstrated administrative and organizational skills
  • Managed office supplies, equipment, and inventory
  • Handled correspondence, emails, and phone calls, and maintained client relationships
  • Assisted with payroll processing, accounts payable and receivable, and financial reporting using Microsoft Excel
  • Coordinated project schedules, resources, and documentation
  • Maintained accurate records and databases, ensuring compliance with legal and regulatory requirements
  • Facilitated online meetings using Zoom and Teams platforms
  • Organized meetings, conferences, and events
  • Identified data issues and coordinated with relevant parties to resolve them
  • Reviewed and coded department invoices for accuracy and processing
  • Conducted the facilities portion of the orientation program and updated related handouts
  • Assisted with purchases and managed the RFI/RFP process

Operations Associate

The Financial Strategies Group, Inc.
04.2019 - 12.2019
  • Managed day-to-day office operations, ensuring smooth functioning and timely, accurate processing of client paperwork
  • Executed daily assignments from the CEO and VP while maintaining a positive client experience
  • Maintained electronic filing systems for the organization
  • Processed and tracked client service tasks e.g
  • Sent client correspondence
  • Prepared client paperwork and following up on submissions and processing
  • Ordered and organized office supplies
  • Coordinated with outside vendors
  • Developed and maintained written procedures
  • Developed and maintained Salesforce procedures
  • Assisted with marketing assignments and social media campaigns
  • Processed new contributions and redemptions
  • Maintained and tracked client/account/company information using Excel
  • Maintenance of client data with company software
  • Collaborated with team to improve operational efficiency

Order Entry Specialist

Abt Associates Inc.
03.2015 - 04.2019
  • Performed a variety of semi-routine office support duties in accordance with established work procedures
  • Provided elevated level of service to both internal and external clients that include
  • Entered procurement transactions and vendor requests into Oracle Purchasing System
  • Maintained consultant agreement log and managed purchases under $3000
  • Assisted in event planning and coordination
  • Supported human resources functions such as onboarding new employees and maintained employee records
  • Scanned new suppliers through Visual Compliance Software and assisted with RFPs
  • Managed hard and soft copy filing for consulting, purchasing, and subcontract files
  • Prepared monthly reports for the Purchasing Manager and assisted with internal and external audits
  • Experienced with US Government databases (SAM, Grants.gov, ESRS) and knowledgeable in Federal Acquisition Regulations (FAR)

Education

Some College - B.A. Business Management

Marshall University
Huntington, WV

Skills

  • Quick Books
  • Salesforce Administration
  • Oracle Administration
  • Create & streamline policies and procedures
  • Project Management best practices
  • A/R, A/P
  • Timekeeping
  • Customer Service
  • Reconciling bank transactions
  • EFT Payments
  • Microsoft Office
  • Adobe
  • Self-Starter
  • Team Player
  • Innovation
  • Results Oriented
  • Customer Focused
  • Detail Oriented
  • Interpersonal skills
  • Scheduling management
  • Customer invoicing
  • Process implementation
  • Supply ordering
  • Administrative management

Accomplishments

  • Certificate of Completion for Audits & Compliance
  • General Security Awareness
  • Contract Closeouts
  • FAR

Associations

  • Member of the National Contract Management Association.
  • Member of Marshall University Women’s Basketball Team Division I, Conference USA - 2007-2012.

Overview Of Qualifications

Experienced professional in international development, non-profit, media, and government sectors. International experience includes working with projects funded by the United States Agency for International Development (USAID). Technically skilled business professional with versatility in project support with professionals on all levels. Proven success delivering results with quick turnaround through gathering analyzing and implementing improvements through policies/procedures, internal controls and efficiency. Excels in resolving confidential/complex employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction. Maintains a calm demeanor in the face of difficulties; ability to manage multiple projects while working under pressure in a fast paced, deadline driven environment.

Timeline

Operations Coordinator

Alteristic, Inc.
10.2021 - 02.2024

Facilities Coordinator

World Wildlife Fund
12.2019 - 10.2021

Operations Associate

The Financial Strategies Group, Inc.
04.2019 - 12.2019

Order Entry Specialist

Abt Associates Inc.
03.2015 - 04.2019

Some College - B.A. Business Management

Marshall University

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Nataia Jackson