NATAINA PERDOMO
Orlando,FL
Summary
Adaptable professional with 20 years of experience. Strong background in guest services. Expertise in optimizing guest experiences, sales administration, and enhancing operational efficiency. Demonstrated ability in conflict resolution and multitasking in high-pressure environments. Aiming to leverage my skills to successfully fill an important role within a great company.
Overview
14
14
years of professional experience
Work History
Guest Service Agent
Doubletree By Hilton
11.2022 - 05.2025
- Responsible for providing exceptional front desk service, including greeting guests, checking them in and out, handling reservations, and resolving guest inquiries and complaints.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Maximized revenue by upselling room upgrades and additional services.
- Process guest payments and managing accounts.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process. Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Federal Work Study Student
Cambridge College
12.2021 - 05.2023
- Provided exceptional guest services to students, faculty, staff, and visitors by addressing inquiries promptly and accurately.
- Provided administrative assistance, support campus events, and connect students with resources.
- Served as a liaison between students and faculty members to facilitate prompt resolution of concerns or issues that arose during the semester.
- Handled documents and maintaining organized records.
- Assisted with phone inquiries and directing them appropriately.
- Database entry: Inputting information into relevant systems.
- Assisted with phone inquiries and directing them appropriately.
- Performed other essential duties as needed.
Dental Coordinator
Children and Family Dentistry
02.2021 - 12.2021
- Greeted and enhanced patient experience by efficiently managing appointment scheduling and dental procedure coordination.
- Managed insurance claims processing, ensuring accurate billing and timely reimbursement for both patients and the dental practice.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
Administrative Assistant/Receptionist Administrator
Deaf Inc
06.2018 - 02.2021
- Greeted, welcomed, and directed clients and visitors.
- Responsible for scheduling appointments for the deaf, hard of hearing, and deaf-blind clients
- Operated multi-line phone system via phone and video relay service (VRS), routing calls, delivering messages to staff.
- Delivered excellent guest service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided clients with information about our services, qualifications and other resources.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective ASL (American Sign Language) communication skills and fostering professional relationships among colleagues and clients.
Guest Service Agent
HILTON
11.2016 - 06.2018
- Provided exceptional guest services, by greeting and welcoming guests upon arrival as well as ensuring a smooth checking in and out process.
- Assisted guests with inquiries, reservations, modifications, and cancellations to meet their travel needs.
- Maximized revenue by upselling room upgrades and additional services.
- Processed guest payments and managed accounts.
- Resolved billing disputes and complaints promptly while maintaining professionalism and prioritizing guest satisfaction throughout the process.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Developed strong relationships with repeat guests, fostering loyalty and return visits.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
Blo Boss / Professional Makeup Artist
Blo Blow Dry Bar
09.2017 - 04.2018
- Ensured a welcoming atmosphere for clients, through maintaining a clean and well-organized reception area.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Processed payments accurately, handled cash transactions, and balancing daily sales reports.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Answered phone calls and emails to schedule client appointments.
- Scheduled onsite and offsite makeup appointments for clientele.
- Conducted consultations to understand each client's desired look.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Developed loyal clientele by consistently delivering exceptional service and follow-up consultations.
Freelance Makeup Artist and Beauty Advisor
CHANEL & CLINIQUE COSMETICS
02.2011 - 04.2020
- Worked as an independent contractor for Chanel & Clinique Beauty and Cosmetics in a variety of settings around the Boston area including Bloomingdale's Department Store.
- Taught and demonstrated beauty tips & tricks, makeup techniques, and the benefits of each beauty and skincare product to clients.
- Assisted clients and developed customer relationships
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Generated sales growth and commissions in fast-paced environments.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Scheduled onsite and offsite makeup appointments for clientele.
Education
BBA - Business Administration And Management
Cambridge College
Boston, MA06-2026
High School Diploma -
HYDE PARK HIGH SCHOOL
HYDE PARK, MA06.2006
Skills
- Fluent in English
- Fluent in Spanish
- Fluent in American Sign Language
Credentials And Licenses
- Certified Makeup Artist
- Cosmetology License
Timeline
Guest Service Agent
Doubletree By Hilton
11.2022 - 05.2025
Federal Work Study Student
Cambridge College
12.2021 - 05.2023
Dental Coordinator
Children and Family Dentistry
02.2021 - 12.2021
Administrative Assistant/Receptionist Administrator
Deaf Inc
06.2018 - 02.2021
Blo Boss / Professional Makeup Artist
Blo Blow Dry Bar
09.2017 - 04.2018
Guest Service Agent
HILTON
11.2016 - 06.2018
Freelance Makeup Artist and Beauty Advisor
CHANEL & CLINIQUE COSMETICS
02.2011 - 04.2020
BBA - Business Administration And Management
Cambridge College
High School Diploma -
HYDE PARK HIGH SCHOOL
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