Nataishla Alba
Wylie,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Fraud Specialist
JPMorgan Chase
06.2021 - Current
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Managed approximately 30 incoming calls per day from customers and at least 200 calls a month.
Customer Service Lead
Nebraska Furniture Mart
11.2019 - 05.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
High School Diploma -
Allen High School
Allen, TX06.2016
Languages
Spanish
Full Professional
Timeline
Fraud Specialist
JPMorgan Chase
06.2021 - Current
Customer Service Lead
Nebraska Furniture Mart
11.2019 - 05.2021
High School Diploma -
Allen High School
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