Natajah Hayes
Miami,FL
Summary
Professional with strong background in customer interactions and service solutions in call centers, hospitality and security roles . Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and my great approach to meeting customer and company needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gatehouse Security officer
USA SECURITY
Aventura, FL
01.2026 - 05.2026
- Conducted verification of identification for all visitors, employees, residents, and contractors entering or exiting property.
- Facilitated guest processing by issuing passes and obtaining entry approvals.
- Addressed alarms, disturbances, and medical emergencies with prompt coordination of local law enforcement and emergency services.
- Delivered exceptional customer service by addressing inquiries, providing directions, and resolving concerns.
Customer Service Representative
Direct TV Alorica Cal Center
Hialeah, FL
09.2025 - 12.2025
- Managed inbound call operations to address customer inquiries regarding billing service plans and troubleshooting issues
- Resolved customer inquiries and technical issues efficiently, enhancing overall satisfaction.
Customer Service support (Remote)
Tempus Unlimited
Miami, FL
09.2023 - 04.2024
- Coordinated inbound and outbound calls guiding families through application procedures for various service programs.
- Managed all aspects of program documentation processing, ensuring precision in enrollment and timesheet submissions for payment.
- Conducted systematic follow-up calls to assess and enhance client service delivery on a daily basis.
- Self-motivated, with a strong sense of personal responsibility.
Cashier
Grieco Chevrolet of Lauderhill
Lauderhill, FL
02.2022 - 12.2022
- Processed repair orders
- schedule service appointments
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at shift end.
Front Desk Agent
Best Western inn
Fort Lauderdale, FL
06.2021 - 12.2021
- Managed guest check-ins and check-outs, ensuring smooth operational flow.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Cashier
Grieco Ford Fort Lauderdale
Fort Lauderdale, FL
07.2019 - 01.2020
- Processed repair orders
- schedule service appointments
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at shift end.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Excel high school
Newark, NJSkills
Active listening
Critical thinking
Data entry
Problem solving
Payment processing
Appointment scheduling
De-escalation techniques
Certification
Class D license
Timeline
Gatehouse Security officer
USA SECURITY
01.2026 - 05.2026
Customer Service Representative
Direct TV Alorica Cal Center
09.2025 - 12.2025
Customer Service support (Remote)
Tempus Unlimited
09.2023 - 04.2024
Cashier
Grieco Chevrolet of Lauderhill
02.2022 - 12.2022
Front Desk Agent
Best Western inn
06.2021 - 12.2021
Cashier
Grieco Ford Fort Lauderdale
07.2019 - 01.2020
High School Diploma -
Excel high school