Nataki Faulk
St. Martinville,LA
Summary
Dynamic results-driven professional with diverse experience in customer service and secondary and higher education. Driven by expertise in administrative support, customer service, project coordination, research, reporting and data and records management. Meticulous and proactive possessing excellent interpersonal skills with a commitment to facilitating administrative processes while readily adapting to challenges and circumstances. Proven ability to engage others delivering outstanding results and creating cohesive business relationships.
Overview
22
22
years of professional experience
Work History
Records and Registration Analyst (Hybrid)
South Louisiana Community College
Lafayette, LA
12.2019 - Current
- Interpret policies, procedures and regulations associated with registration and make appropriate decisions and recommendations.
- Maintain data quality by routinely auditing and validating institutional registration data ensuring accuracy of academic records serving as lead for data related maintenance.
- Capture student census data for enrollment reporting to National Student Clearinghouse, auditing, and correcting enrollment status inconsistencies managing all data submission and processes related to enrollment and degree completion.
- Maintain program information for Board of Regents, Clearinghouse and National Student Loan Database reporting.
- Serve as coordinator for academic standing, academic suspension appeals and academic renewals within the Registrar’s Office.
- Collaborate with the Registrar on the collection, reporting and tracking of data for academic integrity and disciplinary cases.
- Work with Degree Works team and system office to audit and update curriculum standards in Banner and Degree Works used to monitor progress towards degree completion.
- Examine Banner processes and reports including changes associated with system upgrades and new system functionalities.
- Provide analytical reports collecting and analyzing college data for internal, local, state, and federal reporting.
- Process registrations, enrollment verifications, program and grade changes, and college withdrawals.
- Serve on institutional committees as appropriate.
- Assist with annual commencement related activities and ceremony.
Administrative Coordinator IV (October – December 2019) / Administrative Coordinator III (May 2015 – October 2019)
South Louisiana Community College
St. Martinville, LA
05.2015 - 12.2019
- Coordinated campus and college enrollment processes — placement testing, communication of program and admissions requirements, policies, procedures, financial aid options, site visits and availability of student services and resources.
- Processed, tracked, and evaluated over 500 student applications annually supporting students throughout the enrollment and registration process.
- Analyzed data related to campus enrollment, operations and student services providing reports to Campus Director to inform strategic decisions.
- Organized and maintained student and departmental files and records assisting with request, review and obtainment of supporting documents required for enrollment, registration and evaluation of financial aid eligibility.
- Managed site testing programs including scheduling, communication, administration of exams, materials and data management, and evaluation and reporting of scores.
- Served as administrative liaison between students, faculty, staff, facilities and other departments within college.
- Facilitated recruiting and enrollment processes and organization of special events including planning and delivering informational presentations during student orientation sessions.
- Provided information about financial aid programs (federal and state) assisting students with applications and eligibility requirements.
- Guided student workers, providing training and supervision.
- Coordinated campus administrative processes: directed phone calls, performed reception duties, prepared documents and requisitons, maintained appointment calendars, scheduled meetings, screened, and distributed correspondence.
- Served as campus Safety Officer ensuring implementation of all college and state health and safety programs.
- Acted as campus point of contact for various campus-related issues.
- Assisted Campus Director with administrative matters and performed additional duties as assigned.
Customer Service Specialist II
United Vision Logistics
Lafayette, LA
03.2011 - 05.2015
- Served as lead specialist on accounts to six support specialists, establishing billing and collections procedures based on customer requirements, providing training to new hires and support team and monitoring performance.
- Audited and processed an average of 2000 invoices monthly to customers coordinating and ensuring accuracy of processes throughout the revenue cycle.
- Evaluated and resolved billing and collection complaints and escalated customer inquiries.
- Maintained Accounts Receivables, Billing and EDI databases monitoring outstanding account balances and resolving inconsistencies maintaining a less than five percent AR range of 90–120-day receivables.
Hospital Admit Tech II
University Medical Center
Lafayette, LA
04.2008 - 08.2008
- Interviewed patients and verified demographic, insurance and billing information updating records and data in accordance with facility, federal, state, and local requirements.
- Explained hospital admissions policies and obtained signatures on legal agreements and insurance documents securing payments as needed for inpatient and outpatient procedures.
- Provided information to patients and the public by answering inquiries regarding admissions procedures and hospital regulations.
Risk Control Consultant
F.A. Richards & Associates
Lafayette, LA
10.2007 - 12.2008
- Conducted auto, alcohol, general liability, and tobacco risk assessments with insured contacts, analyzing probable loss exposures.
- Recorded data and composed reports identifying and evaluating risk factors used by underwriter to determine client insurability based on internal control policies and procedures.
Foreign Language Teacher
St. Martin Parish School Board
St. Martinville, LA
01.2004 - 08.2007
- Provided instruction in French grammar, composition, oral proficiency, history, and culture within grade levels four to eight including students requiring special accommodations.
- Tailored instructional program to individual student needs ensuring compliance with curriculum standards and benchmarks maintaining all aspects of classroom including evaluation of student progress, enforcing classroom discipline and facilitation of a positive learning environment.
- Collaborated with students, parents, and educational professionals to ensure consistent developmental opportunities.
Education
Bachelor of Arts - French
Louisiana State University
12.2001
Skills
- Microsoft Office
- Google Workspace
- ERP
- Ellucian – Banner
- Degree Works
- Recruit CRM
- Starfish
- Canvas
- McLeod
- Document Power
- Loadmaster
- EDI
- ADP
- Ariba
- Cortex
- Tungsten
- Assessment
- Accuplacer
- HiSET
- WinSCP
- SFTP
- JotForm
- Zoom
- TEAMS
- Canva
- PosterMyWall
Activities
South Louisiana Community College High Achieving Staff Award, 2016-12-15
Professional Development
- Comprehensive Public Training Program (CPTP), Adapting to Change, Critical Thinking, Customer Service Overview 2015, Diversity Awareness 2016, Emotional Intelligence I, Conflict Management, Emotional Intelligence II, Providing Quality Service, Strategic Thinking, Disability Awareness & Etiquette, 2015-01-01, 2016-01-01, 2017-10-01, 2017-12-01, 2018-03-01, 2018-05-01, 2019-07-01
- National Alliance for Partnerships in Equity, Non-Traditional Transitions Conference, Overview of Equity in Perkins V, 2016-09-01, 2018-09-01
- EverFi Higher Ed, The Future of Diversity & Inclusion in Higher Ed, The Future of Mental Health & Well-Being in Higher Ed, The Future of Sexual & Relationship Violence Prevention in Higher Ed, The Future of Alcohol & Other Drug Prevention in Higher Ed, Sexual Assault Prevention for Community Colleges: 'How Title IX Can Support Student Success', 2018-08-01, 2018-09-01, 2018-10-01, 2018-11-01, 2018-12-01
- University of West Florida Innovation Institute, Cross-Cultural Competency, 2019-04-01
- LASFAA Spring Conference, Verification and Basic Operations of COD FAA Access & NSLDS, 2020-04-01
- Bursar SFS Virtual Conference, The Student Financial Repayment & Obligation Agreement, Strategies to Increase Retention Across Institution Types During the COVID-19 Crisis, Reducing Stress in the Workplace, The Novel Coronavirus Impact on Campus Receivables, Managing Your Perkins Portfolio During a Time of Change, Customer Service in Higher Education is Broken, Successful PCI Compliance: Where Business Office & IT Meet, Improving Communication & Relationships Between Departments, Conducting Creative Collections, Student Financial Aid Joins the 21st Century, 2020-04-01
- Ellucian Live, Higher Education's Role in Equity Diversity & Opportunity, Banner General Admissions & Self Service, 2020-06-01
- NASFAA 2021 Virtual Conference, NSLDS Reporting & The National Student Clearinghouse, 2021-06-01
- AIR (Association for Institutional Research), Postsecondary Data Partnership, 2023-02-01
- South Louisiana Community College Committee for Institutional Policy Research, 2023-08-01
- Louisiana Association of College Registrars (LACRAO) Annual Conference, 2024-11-01
Community Service
- St. Francis of Assisi Catholic Church, Pastoral Council Secretary, 2018-03-01, Breaux Bridge, LA, Document the proceedings of each Pastoral Council meeting, including minutes, attendance, discussions, decisions and action items., Forward meeting reminders, cancelations and postponements via text messages and telephone calls to members ensuring that the council receives timely and accurate information prior to meetings., Prepare meeting room and confirm that all necessary resources and materials – agenda, previous meeting minutes and relevant documents are available., Coordinate with the Council Chairperson and Pastor to prepare meeting agendas and assist with parliamentary procedure during meetings., Collaborate with the Parish Secretary in communicating parish events and activities to the wider community through newsletters and announcements., Serve as the parish social media manager for Facebook, Instagram, Threads and X platforms., Maintain a comprehensive archive of all council documents, both past and present.
- St. Francis of Assisi Catholic Church, Fundraising & Festival Committee Secretary, 2018-01-01, Breaux Bridge, LA, Maintain accurate records of committee meeting minutes and attendance, membership list and relevant documents and actions that pertain to meeting proceedings., Ensure committee members receive necessary documentation including minutes, agendas and documentation relating to committee actions., Serve as the custodian of all records of committee business., Create advertisements and announcements (print and digital) pertaining to annual fall festival and fundraising events and activities.
- The Drexel Society, Inc. Breaux Bridge Chapter, Chapter Secretary (September 2018 – October 2021) / Chapter President (October 2021 – Present), Breaux Bridge, LA, Manage overall operations of the chapter – presiding over meetings of the general membership and executive board, setting strategic direction, managing chapter events and activities., Ensure chapter operates in accordance with local and national bylaws and Roberts Rules of Order., Collaborate with treasurer to develop and manage the chapter’s budget and ensure that legal and fiduciary responsibilities are met., Communicate state, regional and national goals, policies and programs to chapter members serving as a liaison between the chapter and national office., Facilitate the induction process and initiation of new members., Oversee the formulation of chapter committees., Assist chapter historians and secretary with documenting and preserving the history of the chapter through scrapbooks, photo albums, and digital archives., Partner with historians to promote the chapter’s activities and initiatives through social media platforms – Facebook, Instagram, X and Threads by creating and curating content and managing social media and print ads.
Timeline
Records and Registration Analyst (Hybrid)
South Louisiana Community College
12.2019 - Current
Administrative Coordinator IV (October – December 2019) / Administrative Coordinator III (May 2015 – October 2019)
South Louisiana Community College
05.2015 - 12.2019
Customer Service Specialist II
United Vision Logistics
03.2011 - 05.2015
Hospital Admit Tech II
University Medical Center
04.2008 - 08.2008
Risk Control Consultant
F.A. Richards & Associates
10.2007 - 12.2008
Foreign Language Teacher
St. Martin Parish School Board
01.2004 - 08.2007
Bachelor of Arts - French
Louisiana State University
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