Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

NATALEE ARMSTRONG

West Palm Beach,FL

Summary

Known for more than 10 years Results-driven professional seeking position as Corrections Support Personnel . Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

10
10
years of professional experience

Work History

Academic Counselor

South University
Royal Palm Beach , FL
03.2021 - Current
  • Present academic information to orientation groups, potential students, and parents.
  • Maintained student database and electronic records for each student contact.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Educated students on course selection to align with career goals.
  • Advised students individually and in groups on academic programs for individual interests.
  • Coordinated follow up and student outreach to monitor academic progress for at-risk students.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Reviewed student files to meet deadlines for completing various graduation requirements.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.

Customer Service Staff Member

PUBLIX SUPERMARKET
West Palm Beach, FL
02.2016 - 03.2022
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

ARMED SECURITY,

G4S SECURED SOLUTIONS
West Palm Beach, FL
03.2018 - 10.2020
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
  • Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
  • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.

Education

Master of Public Administration - Public Administration

South University
Royal Palm Beach, FL
11.2022

CPR Certified Firearms Certified (Shotgun/Handgun) Knowledge in the use of CEW Defensive Tactics course - Criminal Justice

PALM BEACH STATE COLLEGE
Lake Worth, FL
06.2020

Bachelor of Science - CRIMINAL JUSTICE

BETHUNE-COOKMAN UNIVERSITY
Daytona Beach, FL
12.2015

Skills

  • Cognition Assessment
  • Career Planning Presentations
  • Educational Problem Identification
  • Academic Standards
  • Front-End Supervision
  • Interpretation and Translation Services
  • Special Orders
  • Crisis Management Plans
  • Criminal Investigations
  • Pattern Recognition

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.

Languages

Haitian Creole
Native or Bilingual

Timeline

Academic Counselor

South University
03.2021 - Current

ARMED SECURITY,

G4S SECURED SOLUTIONS
03.2018 - 10.2020

Customer Service Staff Member

PUBLIX SUPERMARKET
02.2016 - 03.2022

Master of Public Administration - Public Administration

South University

CPR Certified Firearms Certified (Shotgun/Handgun) Knowledge in the use of CEW Defensive Tactics course - Criminal Justice

PALM BEACH STATE COLLEGE

Bachelor of Science - CRIMINAL JUSTICE

BETHUNE-COOKMAN UNIVERSITY

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NATALEE ARMSTRONG