Summary
Overview
Work History
Education
Skills
Timeline
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Natalee Baerman

Rochester,NY

Summary

Dynamic professional with a proven track record at YMCA of Greater Rochester, adept in compassionate communication and child development. Excelled in reducing behavioral incidents and managing crises, demonstrating team building expertise and a commitment to safety. Skilled in fostering customer loyalty at Carters Inc, Oshkosh Bgosh, through effective issue resolution and relationship building.

Overview

2
2
years of professional experience

Work History

Counselor

YMCA of Greater Rochester
10.2023 - Current
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Managed crisis situations effectively, ensuring the safety of all children while adhering to established protocols.
  • Coordinated recreational activities for children, fostering social interaction and positive group dynamics.

Sales Asscoiate

Carters Inc, Oshkosh Bgosh
09.2022 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Associate of Science -

Penn Foster Career School
Scranton, PA

High School Diploma -

Brighton High School
Rochester, NY
06-2024

Skills

  • Compassionate communication
  • Child Development Understanding
  • Written and oral communication
  • Safety measures
  • Health and wellness
  • Team building expertise
  • Issue identification and resolution

Timeline

Counselor

YMCA of Greater Rochester
10.2023 - Current

Sales Asscoiate

Carters Inc, Oshkosh Bgosh
09.2022 - 09.2023

Associate of Science -

Penn Foster Career School

High School Diploma -

Brighton High School

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Natalee Baerman