Natalee Barnhart
Saint Joseph,IL
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
University of Illinois Large Animal Clinic
Urbana
12.2019 - Current
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
Jewelry Sales Specialist
Jared the Galleria of Jewelry
Indianapolis
02.2014 - 12.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problem solving.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
Store Manager
Dakota Watch Company
Indianapolis/Champaign
05.2007 - 02.2014
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed a staff of 3-8 full time and part time employees.
Education
Bachelor of Arts - Psychology
University of Illinois
Urbana, ILAssociate of Arts - Psychology
Parkland College
Champaign, IL12.2010
High School Diploma -
Mahomet- Seymour High School
Mahomet, IL01.2008
Skills
- Excellent written and oral communication
- Complaint resolution
- Project management
- Account management
- Computer proficiency
- Professional telephone demeanor
- Follow-up skills
- Clerical support
- Administrative support
- Documentation
- Appointment scheduling
- Staff training
Timeline
Customer Service Specialist
University of Illinois Large Animal Clinic
12.2019 - Current
Jewelry Sales Specialist
Jared the Galleria of Jewelry
02.2014 - 12.2019
Store Manager
Dakota Watch Company
05.2007 - 02.2014
Bachelor of Arts - Psychology
University of Illinois
Associate of Arts - Psychology
Parkland College
High School Diploma -
Mahomet- Seymour High School
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