Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Hi, I’m
Natalee Cottle
Residential Cleaning
Layton,UT
Summary
Overview
29
years of professional experience
1
year of post-secondary education
Work History
Down 2 CleanOgden, UT
Owner/Housekeeper
06.2018 - Current
Job overview
- Analyze, clean & inspect every room individually to ensure efficient cleanliness standards are met as required.
- Assess damaged materials and notify maintenance personnel of needed repairs.
- Consult with customers to assess needs and propose optimal solutions.
- Manage day-to-day business operations while performing housekeeping duties and building strong client relationships to attain future client retention.
- Train and motivate 3-8 employees to perform daily business functions.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
Conrock RecyclingOgden, Utah
Administrative Assistant
11.2017 - 05.2018
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
The Home DepotOgden, UT
Resolutions Expeditor
06.2015 - 04.2018
Job overview
- Maintained responsibility for customer issues and provided end-to-end resolution using available resources.
- Generated solutions to customer issues, vendor errors and budget limitations.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Managed over 50 online chats per day increasing product sales over 11%.
- Promoted from Online Chat Associate to Resolutions Expediter by demonstrating consistent abilities to de-escalate customer conflict using creative problem solving while listening attentively and expressing empathy.
- Addressed supply problems and developed creative solutions to prevent delays
Leaping Lew’s Lumping, LLCFarr West, Utah
Receiving Foreman
06.2004 - 10.2008
Job overview
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Implemented efficient work processes to boost overall productivity while reducing costs.
ChevronLayton, Utah
Store Manager
05.2001 - 08.2003
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
BrooksAmerica Mortgage CorporationSanta Ana, California
Accounts Payable Clerk
02.1996 - 05.1999
Job overview
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Education
Fremont High SchoolPlain City, UT
High School Diploma
08.1994
University Overview
- Member of Legacy Chamber Choir
Skills
Room Sanitizationundefined
Accomplishments
Accomplishments
- Consistently recognized for going above and beyond to gain customer satisfaction.
- Maintained above goal stats with a 92% NPS and 95% schedule adherence
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Fall down 7 times, get up 8".
Timeline
Owner/Housekeeper
Down 2 Clean
06.2018 - Current
Administrative Assistant
Conrock Recycling
11.2017 - 05.2018
Resolutions Expeditor
The Home Depot
06.2015 - 04.2018
Receiving Foreman
Leaping Lew’s Lumping, LLC
06.2004 - 10.2008
Store Manager
Chevron
05.2001 - 08.2003
Accounts Payable Clerk
BrooksAmerica Mortgage Corporation
02.1996 - 05.1999
Fremont High School
High School Diploma
08.1994
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