Natalee Hines
Silver Spring,MD
Summary
Reliable, organized and motivated Dental Assistant with 2-3 years of experience, and always willing to learn something new. Well-rounded and skilled handling multiple tasks and working in fast paced environments. Passionate for providing outstanding patient care and always ready to contribute to team success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Fenton Family Dental
06.2020 - Current
- Provided excellent patient-care and excellent customer service
- Maintain patients dental and health records
- Speaking to patients over the phone, and scheduling appointments
- Assisting the dentist by performing four-handed dentistry procedures and surgeries and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety, Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Barista
Starbucks
04.2017 - 03.2023
- Create handcrafted beverages to customers liking and specifications in a speedy delivery
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payment
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Create customer connection
Restaurant Crew Member
Riderwood Village Retirement Community
09.2015 - 06.2017
- Responsible for the overall efficiency of the dining room and pantry
- Assists with preparation, stocking, serving and meal clean up
- Provided excellent customer service by greeting the residents and meeting quality expectations.
- Process guest slips, including resident charges and guest charges assigned
- Expo experience
Party Attendant
Pump It Up
07.2014 - 06.2017
- Set-up and clean multiple party rooms.
- Maintain orders and control the duration of parties.
- Supervise children and adhere to all rules.
- Retrieve and serve food and beverages.
- Check-in guests and verify details of parties.
- Ensure that customers and guest party exceptions are met
Education
Certification - Expanded Function Dental Assistant`
Fortis College
Landover, MD02.2019
High School Diploma -
Paint Branch High School
Burtonsville, MD05.2015
Skills
- Chair Side Assistance
- Health/Dental Record Mangement
- Taking Xrays
- Health and Safety Practices
- Patient Engagement
- Sterilization Techniques
- Diagnosis and Treatment
- Strong Reading,Writing and Speaking Skills
- Customer Service
Timeline
Dental Assistant
Fenton Family Dental
06.2020 - Current
Barista
Starbucks
04.2017 - 03.2023
Restaurant Crew Member
Riderwood Village Retirement Community
09.2015 - 06.2017
Party Attendant
Pump It Up
07.2014 - 06.2017
Certification - Expanded Function Dental Assistant`
Fortis College
High School Diploma -
Paint Branch High School
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