Natalee Jester
Islamorada,FL
Summary
Experienced Property and Office manager optimizing productivity, efficiency and service. Highly dependable and reliable with organizational and problem solving skills to ensure a productive work environment.
Overview
18
18
years of professional experience
Work History
Property Manager Office Administrator
DLP Inc DBA The Caribbean Resort
01.2012 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Bookkeeping of company financials via Quickbooks.
- Reconciled account files and produced monthly reports.
- Accounts payable including processing payments for sales taxes, property taxes and all other expenses.
- Preparation of time cards and processing of payroll to facilitate prompt staff payments. Completed weekly payroll for 12 employees.
- Organized and updated databases, records and other information resources. Maintained electronic and paper filing systems for easy retrieval of information.
- Administered operations to handle needs of more than 22 property units/vacation rental houses.
- Tracked office, maintenance and housekeeping supplies and restocked low items to keep team members on-task and productive.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Monitored and oversaw general cleaning of office, vacation rental units and property grounds in line with company cleanliness standards.
- Answered multi-line phone system, delivering messages to staff and greeting guests.
- Interacted with guests by phone, email, or in-person to provide information.
- Processing guest reservations and payments.
- Enhanced guest satisfaction by addressing maintenance and repair requests promptly and efficiently.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- 24 hour Emergency contact for resort guests and property.
Customer Service Representative
Coastal Commerce Bank
08.2006 - 06.2007
- Facilitated opening/closing of customer accounts.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Bank Teller
TIB Of The Keys
08.2005 - 07.2006
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
No Degree - General Studies
Florida Gulf Coast University
Fort Myers, FLNo Degree - General Studies
Florida International University
Miami, FLSkills
- Time Management
- Multitasking Abilities
- Attention to Detail
- Problem Solving
- Organizational Skills
- Scheduling and Planning
- Payroll Administration
- Spreadsheet Development
Timeline
Property Manager Office Administrator
DLP Inc DBA The Caribbean Resort
01.2012 - Current
Customer Service Representative
Coastal Commerce Bank
08.2006 - 06.2007
Bank Teller
TIB Of The Keys
08.2005 - 07.2006
No Degree - General Studies
Florida Gulf Coast University
No Degree - General Studies
Florida International University
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