Natalee Marrero
North Port,FL
Summary
Dynamic professional with a proven track record at Hampton Inn & Suites By Hilton, excelling in guest communication and upselling services, enhancing customer satisfaction and revenue. Demonstrates exceptional teamwork and supervisory skills, adept at resolving inquiries with patience and efficiency. Achieved significant improvements in operational processes and guest experience.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Hampton Inn & Suites By Hilton
02.2023 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Retail Associate Manager
Bath & Body Works
10.2022 - 05.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Crew Member
Burger King
04.2021 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
North Port High School
North Port 05.2022
Skills
- Guest communication
- Writing and verbal communication
- Guest inquiry resolution
- Team building and supervision
- Patience and composure
- Guest check-in and check-out
- Paperwork handling
Timeline
Guest Service Agent
Hampton Inn & Suites By Hilton
02.2023 - Current
Retail Associate Manager
Bath & Body Works
10.2022 - 05.2023
Crew Member
Burger King
04.2021 - 07.2022
North Port High School
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