Natalee Miller
Columbia,MD
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Ruby Tuesday Restaurant
Milford, DE
10.2021 - 02.2022
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Seasonal Sales Associate
Pier One Imports
Glen Burnie, Maryl
10.2018 - 07.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Crew Member
Chipotle
Glen Burnie, MD
07.2018 - 11.2018
- Adhered to health department regulations regarding food handling procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Restocked kitchen supplies including food products and utensils.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Stocked shelves and cases with new or transferred items.
Sales Associate
Party City
Glen Burnie, MD
04.2018 - 10.2018
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Chesapeake High School
Pasadena, MD05-2018
Skills
- Supply Restocking
- Food Running
- Beverage Preparation
- Food Delivery
- Food inspection
- Safe Food Handling
- Guest Engagement
- Service prioritization
- Strong Work Ethic
- Effective customer upselling
- Dining customer service
- Sales Techniques
- Cash Handling
- Guest Relations Management
- Suggestive Selling
- Check payment processing
- POS operation
- Positive and professional
- Consultative Sales
- Product Knowledge
- Data Collection
- Call Management
- Retail sales customer service
- Customer consulting
- Tactful and diplomatic
- Sales expertise
- Critical Thinking
- Office equipment proficiency
- Courteous demeanor
- Order Fulfillment
- De-Escalation Techniques
Timeline
Server
Ruby Tuesday Restaurant
10.2021 - 02.2022
Seasonal Sales Associate
Pier One Imports
10.2018 - 07.2019
Crew Member
Chipotle
07.2018 - 11.2018
Sales Associate
Party City
04.2018 - 10.2018
High School Diploma -
Chesapeake High School
Similar Profiles
Jioni BakerJioni Baker
Server at Ruby Tuesday RestaurantServer at Ruby Tuesday Restaurant
Bria FraiserBria Fraiser
Assistant General Manager of Operations at Ruby Tuesday RestaurantAssistant General Manager of Operations at Ruby Tuesday Restaurant
Arianna BlackArianna Black
Server at Ruby Tuesday RestaurantServer at Ruby Tuesday Restaurant
Tabitha CollinsTabitha Collins
Server at Ruby Tuesday RestaurantServer at Ruby Tuesday Restaurant
Katia RossettiKatia Rossetti
Research Assistant II at Henry M Jackson FoundationResearch Assistant II at Henry M Jackson Foundation