Natalee Rich
Franklinton,LA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Real Estate Agent
HomeSmart Realty South
Covington , LA
2022.02 - Current
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Provided guidance to clients throughout the entire buying or selling process.
- Coordinated appointments to show homes to prospective buyers.
Manager of Coffee Shop/Barista
PJs Coffee Of New Orleans
Covington , LA
2018.11 - 2022.02
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Daycare Worker
Stone Creek Club and Spa
Covington , LA
2017.10 - 2021.11
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Monitored children's play activities to ensure safety.
- Ensured proper supervision of all activities including outdoor playtime.
- Communicated regularly with parents regarding their child's progress or concerns.
- Implemented positive discipline techniques when necessary while maintaining a respectful attitude towards students.
- Established good relationships with families through open communication about their child's progress.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Restaurant Hostess
Longhorn Steakhouse
Covington , LA
2017.10 - 2018.04
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Front of House Employee
Chick-fil-A
Covington , LA
2016.03 - 2017.10
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Performed opening and closing duties such as organizing supplies.
- Adhered to all health code regulations when handling food items or beverages.
- Assisted with training new front of house employees on procedures and policies.
- Prepared drinks upon request according to recipes and standards set by management.
Education
High School Diploma -
Covington High School
Covington, LA2017-05
Skills
- Staff Motivation
- Organization
- Controlling Costs
- Budgeting Expert
- Staff Supervision
- Staff Management
- Team Training And Development
- Staff Scheduling
- Cost Management
- Work Scheduling
- New Hire Training
Timeline
Real Estate Agent
HomeSmart Realty South
2022.02 - Current
Manager of Coffee Shop/Barista
PJs Coffee Of New Orleans
2018.11 - 2022.02
Daycare Worker
Stone Creek Club and Spa
2017.10 - 2021.11
Restaurant Hostess
Longhorn Steakhouse
2017.10 - 2018.04
Front of House Employee
Chick-fil-A
2016.03 - 2017.10
High School Diploma -
Covington High School
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