Natalee Small-White
Deltona,FL
Summary
Versatile Bartender with 20 years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Hammock Dunes Club
Palm Coast, FL
08.2023 - Current
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greet all guest in a friendly and professional manner.
- Prepare specialty cocktails for servers and guests, including wine and beer
- Use POS to input all food and beverage.
- Stock and prepare bar for opening
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Effectively multitasked within fast-paced environment.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new bartenders on drink preparation and upselling techniques.
Barternder/Lead Server
Hilton Daytona Beach
Daytona Beach, FL
02.2013 - 12.2023
- Stock and prepare bar for opening
- prepare speciality cocktails for servers and guests including wine and beer.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Controlled costs by minimizing waste and maximizing table turns.
- Processed guest checks using POS system accurately.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Room Service Server
Disney Wilderness Lodge
Lake Buena Vista, FL
11.2011 - 11.2017
- Checked all orders prior to delivering them to guest rooms for accuracy and quality control purposes.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Suggested food and beverage upsells to guests to maximize profits.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Deliver food and beverage to guest room in a prompt and timely manner
- Transported all dirty glassware and utensils from guest room to dishwashing area for proper cleaning.
- Calculated charges, issued table checks and collected payments from customers.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Education
Some College (No Degree) - Hospitality And Tourism
Montegobay Community College
Montegobay JA02-2002
GED -
Frome Technical High
Westmoreland JA07-1999
Skills
- Suggestive Selling
- Beverage Preparation
- Menu Development
- Punctual
- POS
- Stable work history
Certification
- SERV safe certification
- TIPS Training certification
Timeline
Bartender
Hammock Dunes Club
08.2023 - Current
Barternder/Lead Server
Hilton Daytona Beach
02.2013 - 12.2023
Room Service Server
Disney Wilderness Lodge
11.2011 - 11.2017
Some College (No Degree) - Hospitality And Tourism
Montegobay Community College
GED -
Frome Technical High
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