Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Natalei Caston

Queen Creek,USA

Summary

Detail-oriented onboarding and compliance specialist with 3+ years of experience supporting healthcare hiring and credentialing operations. Proven ability to manage high-volume pipelines, ensure regulatory compliance, and deliver exceptional candidate support. Adept at remote team collaboration, documentation review, and process optimization.

Overview

8
8
years of professional experience

Work History

Centralized Onboarding Specialist

HealthTrust workforce Solutions
10.2021 - Current
  • Support recruiters, hiring managers, and new employees through the onboarding process, ensuring candidates are fully compliant before final placement.
  • Monitor candidate responsiveness and enforce cancellation deadlines to maintain an engaged and active pipeline.
  • Carefully review credentials such as RN certifications, government IDs, and payroll documents to ensure compliance with placement requirements.
  • Spearheaded and organized a department-wide health challenge to foster engagement across a remote team environment.
  • Played a key role in process improvement initiatives to optimize onboarding operations and enhance efficiency.
  • Trained new team members and successfully onboarded over 550 candidates, including direct hires and vendor partner submissions.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.

Centralized Staffing Specialist

HealthTrust workforce Solutions
10.2021 - 01.2023
  • Managed high-volume inbound calls from nurses and technicians, assisting with shift scheduling, department routing, and payroll issue resolution.
  • Coordinated with healthcare facilities to confirm or adjust staffing needs in real-time, ensuring timely communication and accurate updates to candidate profiles.
  • Proactively notified staff of shift changes or cancellations and documented all communication efforts for compliance and tracking.
  • Regularly de-escalated challenging situations with empathy and professionalism, maintaining strong relationships and demonstrating exceptional customer service.
  • Promoted to Onboarding Specialist in January 2023

Stow Associate

Amazon
01.2020 - 09.2021
  • Organized and stored inventory efficiently within a high-volume fulfillment center.
  • Performed receiving, scanning, and shelving tasks to support streamlined operations.
  • Maintained accuracy and speed in a fast-paced environment, consistently meeting productivity targets.
  • Demonstrated strong attention to detail and adaptability in a dynamic warehouse setting.

Teller

Wells Fargo Bank
10.2018 - 11.2020
  • Provided customer service for transactions including deposits, withdrawals, and cashier’s checks while minimizing risk through strict adherence to compliance protocols.
  • Maintained accuracy and confidentiality in all financial transactions.
  • Managed opening and closing procedures, ensured up-to-date knowledge of policies, and communicated current promotions effectively to customers.
  • Recognized for diligence, attention to detail, and maintaining a high standard of professionalism.

Front End Cashier

Sprouts Farmers Market
03.2018 - 08.2018
  • Operated a cash register efficiently in a fast-paced retail environment, handling customer purchases, returns, and exchanges.
  • Memorized and applied product and code information in a short timeframe to support checkout efficiency.
  • Delivered excellent customer service while resolving issues and maintaining a positive shopping experience.

Sales Associate

The Children’s Place
09.2017 - 03.2018
  • Restocked and organized merchandise to maintain a clean and appealing store environment.
  • Processed transactions including sales, returns, and exchanges with accuracy and a focus on customer satisfaction.
  • Demonstrated strong interpersonal skills and the ability to build rapport with customers of all ages.

Education

High School -

Fossil Ridge High School
Keller, TX
05.2018

Some College - Occupational Therapy

St. Catherine University

Skills

  • Workforce data management
  • Human resources assistance
  • Experienced in various software tools
  • Performance analysis
  • Effective persuasive communication
  • Excel data analysis skills
  • Efficient data input
  • HRIS management
  • Data reporting
  • Employee onboarding coordination
  • Conflict resolution expertise
  • Collaborative project management

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Centralized Onboarding Specialist

HealthTrust workforce Solutions
10.2021 - Current

Centralized Staffing Specialist

HealthTrust workforce Solutions
10.2021 - 01.2023

Stow Associate

Amazon
01.2020 - 09.2021

Teller

Wells Fargo Bank
10.2018 - 11.2020

Front End Cashier

Sprouts Farmers Market
03.2018 - 08.2018

Sales Associate

The Children’s Place
09.2017 - 03.2018

High School -

Fossil Ridge High School

Some College - Occupational Therapy

St. Catherine University

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Natalei Caston