Summary
Overview
Work History
Education
Skills
Timeline
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Nataleigh Boyle

Summary

Results-driven and supportive team leader accustomed to overseeing operations with strong attention to detail and input for improvement. History of meeting demanding group objectives through employee training, motivation and performance management. Flexible with sudden changes and intuitive problem-solving.

Overview

7
7
years of professional experience

Work History

Spa / Pool Concierge

Thunder Valley Casino Resort
07.2022 - 07.2023
  • Booked spa reservations for guests as well as large parties for the spa and pool.
  • Trained new staff on policies and Thunder Valley standards.
  • Offered friendly, 4 diamond service to customers, handled challenging situations with ease.
  • Addressed customer inquiries about the facility and casino with professional responses via phone, email and in-person interactions.
  • Handled issues quickly and effectively through listening, conflict resolution, and communication skills.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

MSR Lead / Assistant Manager

Crunch Fitness
07.2018 - 04.2021
  • Selling memberships / Personal training / Supplements
  • Building relationships with members to make them feel welcomed and encouraged
  • Handling member service issues / Member escalations
  • Managing front desk staff
  • Creating cleaning schedules and tasks for front desk staff
  • Creating work schedules for entire staff
  • First round interviews for prospective employees
  • Onboarding / Training new hires
  • Keeping track of inventory / Ordering for the facility
  • Processing all cancellations, upgrades, downgrades

Server

Land Ocean (transferred From Sienna Restaurant)
10.2018 - 12.2020
  • Served tables in a fast paced, upscale environment.
  • Gained knowledge on wine pairing to ensure quality dining experience.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked the busy Friday night, Saturday brunch & dinner, and Sunday morning brunch shifts.
  • Maintained large sections with big groups, ensuring quality service.

Hostess / Busser / Food Runner

Sienna Restaurant
08.2016 - 10.2018
  • Greeted / seated guests
  • Made reservations
  • Helped coordinate large events
  • Bussed tables
  • Cleared tables immediately after guests left in preparation for next party
  • Stayed knowledgeable on the menu as a food runner
  • Garnished dishes and quickly delivered items to customers, minimizing wait times

Education

Business Administration

Folsom Lake College
Folsom, CA

Skills

  • Customer Oriented
  • Calm or fast paced environments
  • Motivated & Goal Oriented
  • Diligent with time management
  • Coaching and mentoring
  • Staff Management

Timeline

Spa / Pool Concierge

Thunder Valley Casino Resort
07.2022 - 07.2023

Server

Land Ocean (transferred From Sienna Restaurant)
10.2018 - 12.2020

MSR Lead / Assistant Manager

Crunch Fitness
07.2018 - 04.2021

Hostess / Busser / Food Runner

Sienna Restaurant
08.2016 - 10.2018

Business Administration

Folsom Lake College

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Nataleigh Boyle