Nataley Edwards
Hugo
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
3
3
years of professional experience
Work History
Receptionist
Choctaw Nation Housing Authority
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Career Navigator
Dynamic Workforce Solutions
02.2023 - 01.2024
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Developed career and education plans based on individual needs.
- Maintained knowledge of market and diverse career opportunities.
- Worked with team to continuously improve career and placement opportunities for students.
- Maintained case files and documented actions.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Worked with individuals to complete application documents for relevant vocations.
Customer Service Representative
Dynamic Workforce Solutions
01.2023 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
Cashier
Red River Farmer’s Cooperative
11.2021 - 01.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer questions and provided store information.
Education
High School Diploma -
Hugo High School
Hugo, OK05.2022
Skills
- Orientation and Onboarding
- Job Skill Building
- Employee Interviewing
- Leadership
- Attention to Detail
- Team Exercises
- Group Discussion Facilitation
- Database Management
- Positive Atmosphere Promotion
- Effective Listening
- Resume Building
Timeline
Receptionist
Choctaw Nation Housing Authority
02.2024 - Current
Career Navigator
Dynamic Workforce Solutions
02.2023 - 01.2024
Customer Service Representative
Dynamic Workforce Solutions
01.2023 - 02.2023
Cashier
Red River Farmer’s Cooperative
11.2021 - 01.2023
High School Diploma -
Hugo High School
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