Natali Balkian
Simi Valley,CA
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
Work History
Personal Injury Internship
Lionsgate Law Group
07.2023 - Current
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Filed over 10 government claims, 80 auto accident claims, 2 dog bites, and 15 slip and fall claims and maintained an interactive relationship with clients.
- Contacted over a 100 clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
- Collaborated with two attorneys to develop strategies for each case.
- Conducted background investigations on defendant.
- Produced legal documents such as letters of representation, demands, and request documents.
Legal Case Manager
LA Lawyers
06.2022 - 12.2022
- Tending to and taking care of the requests given by personal injury clients
- Negotiating with insurance adjusters, working on property damage and bodily injury matters, preparing demands, and always communicating with clients.
- Counseled 110 clients on legal matters such as recorded statements and property damage maintenance.
- Curated individual treatment plans for each client.
- Drafted and negotiated agreements and transactions on behalf of company.
- Revised and finalized hundreds of letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Collaborated with six attorneys to develop strategies for each case.
Pharmacy Associate
Rite Aid Pharmacy
11.2021 - 05.2022
- Resolved any patient issues and complaints.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Confirmed customer information and insurance eligibility for prescriptions.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Explained medication use and side effects under pharmacist direction.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Receptionist
LA Beauty Skin Center
01.2021 - 06.2021
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Bachelor of Arts - Psychological Science
UC Irvine Undergraduate School
Irvine, CA12-2024
High School Diploma -
AGBU Manoogian-Demirdjian High School
Canoga Park, CA06.2021
Skills
- Excellent time management
- Work very well with others
- Extremely organized
- Multitasking and prioritization
- Customer Service Oriented
- Attention to detail
- Positive attitude and energetic
- Documentation and reporting
- Data entry and database software
- Client complaint resolution
- Scheduling and calendar management
- Verbal and written communication
- Courteous and professional
Languages
Armenian
Native or Bilingual
Timeline
Personal Injury Internship
Lionsgate Law Group
07.2023 - Current
Legal Case Manager
LA Lawyers
06.2022 - 12.2022
Pharmacy Associate
Rite Aid Pharmacy
11.2021 - 05.2022
Receptionist
LA Beauty Skin Center
01.2021 - 06.2021
Bachelor of Arts - Psychological Science
UC Irvine Undergraduate School
High School Diploma -
AGBU Manoogian-Demirdjian High School
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