Natali Guaraca
Suffern
Summary
Dedicated professional with strong emergency response and conflict resolution skills. Proven ability to assess critical situations and implement effective solutions, ensuring high levels of customer satisfaction.
Overview
2
2
years of professional experience
Work History
Saftey patrol
Chaverim
Suffern
10.2025 - Current
- Assessed emergency situations and prioritized medical care for patients.
- Transported injured or ill patients to hospitals or other medical facilities in a timely manner.
- Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
- Developed and maintained working relationships with local police departments, fire departments, and other emergency services providers.
Shift Manager
Garden Market
Spring Valley
09.2025 - 10.2025
- Resolved customer complaints promptly, maintaining high satisfaction standards across shifts.
- Developed lesson plans to teach computer skills such as operating systems, word processing, spreadsheets, presentations, web design, multimedia production.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Crew member
Dunkin' Donuts Franchising
Nanuet
03.2024 - 09.2025
- Earned management recognition for exceptional customer service, reflecting commitment to quality care.
- Delivered attentive service to customers in-person and over the phone, enhancing customer satisfaction.
- Managed multiple responsibilities effectively, honing multitasking and time management skills.
Education
High School Diploma -
Suffern High School
Suffern, NY06-2025
Some College (No Degree) - Criminal Justice
Rockland Community College
Suffern, NY07-2026
Skills
- Emergency response
- Conflict resolution
- Customer service
- Data analysis
- Dependable and responsible
- Team collaboration
Timeline
Saftey patrol
Chaverim
10.2025 - Current
Shift Manager
Garden Market
09.2025 - 10.2025
Crew member
Dunkin' Donuts Franchising
03.2024 - 09.2025
High School Diploma -
Suffern High School
Some College (No Degree) - Criminal Justice
Rockland Community College