Natali Heredia
Bentonville,AR
Summary
Attentive Customer Service Representative with 17 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
16
16
years of professional experience
Work History
Customer Service
Advanced Automotive
04.2022 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Consulted with customers to assess service requirements and produce accurate orders.
Administrative Office Professional
Santa Barbara County
03.2008 - 03.2022
- Processing incoming applications and income verification requests.
- Supervised and managed Workman's Comp claims and subpoena request, while ensuring all information was received and submitted on a timely manner.
- Conducted training classes for new incoming providers working for In Home Supportive Services.
- Reviewed and processed new incoming applications.
- Supported groups to improve moral and employee relations.
- Assist Office Manager with meeting preparations and responsible to provide accurate minutes.
- Training new hire employees and provide customized training materials.
Education
Ernest Righetti High School
Santa Maria, CA06.2005
Skills
- Administrative and Office Support
- Computer Skills
- Data Entry
- Work Prioritization
- Complaint Handling
- Document and Records Management
- Professional telephone demeanor
- Data Management
- Calm Under Pressure
Bilingual
Bilingual customer service professional with 17 years experience
Timeline
Customer Service
Advanced Automotive
04.2022 - Current
Administrative Office Professional
Santa Barbara County
03.2008 - 03.2022
Ernest Righetti High School
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