Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natali Lino

Uniondale,NY

Summary

Dynamic and compassionate professional with a background at A Holly Patterson Extended Care, skilled in medical terminology and patient scheduling. Demonstrated ability to enhance patient engagement and office productivity, maintaining strict HIPAA compliance. Excels in critical thinking and customer service, contributing to significant quality improvements in healthcare settings.

Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Charles Evans Center

Medical Secretary
12.2022 - Current
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Enhanced office productivity by handling high volume of callers per day.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.

Medical Assistant Externship

AFC Urgent Care
11.2024 - 12.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Nursing Assistant

A Holly Patterson Extended Care
08.2019 - 12.2022
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
  • Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.

Education

Medical Assistant

Hunter Business School
Levittown, NY
02-2025

High School Diploma -

Glen Cove High School
Glen Cove, NY
06-2019

Skills

  • Medical terminology
  • Customer service
  • Patient scheduling
  • Clinical support
  • Strong organizational skills
  • Critical thinking
  • Telephone customer support
  • Patient check-in
  • HIPAA compliance
  • Adaptable to change

Certification

  • OSHA Certified

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant Externship

AFC Urgent Care
11.2024 - 12.2024

Charles Evans Center

Medical Secretary
12.2022 - Current

Nursing Assistant

A Holly Patterson Extended Care
08.2019 - 12.2022

Medical Assistant

Hunter Business School

High School Diploma -

Glen Cove High School
Natali Lino