Summary
Overview
Work History
Education
Skills
References
Timeline
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Natali Mann

Holt,MI

Summary

Hardworking team player with solid work ethic and good problem-solving and organizational skills. Willing to take on any task to help team.

Overview

5
5
years of professional experience

Work History

Server

Hudsonville Grille
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Joe's on Jolly
04.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

TourGuide

Grand Valley State University
08.2023 - 05.2024
  • Built personal relationships with guests to promote positive experiences.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Lead tours for families and large high school groups

Host

Klavons Pizzeria and Pub
05.2023 - 08.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Nanny

06.2022 - 08.2023


  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and socialization.

Dance Instructor

Karyn's Dance Place
02.2020 - 06.2022


  • Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Worked in team-based environment to uphold quality of classes.

Front Desk Secretary

Karyn's Dance Place
08.2019 - 06.2022


  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Boosted workplace efficiency by organizing and maintaining a clean, welcoming reception area for guests and employees.

Education

Marketing and Human Resources

Grand Valley State University
Allendale, MI
04.2026

Holt High School
06.2022

Skills

  • Communication
  • Responsible
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking and Organization
  • Goal-oriented mindset
  • Attention to Detail
  • Dependable
  • Quick learner
  • Strong Work Ethic

References

  • Karyn Perry, Owner, Karyn's Dance Place, (517) 285-2084
  • Lindsey Reed, Manager, Hudsonville Grille, (616) 662-9670
  • Kendra Ollis, Assistant Director of Admissions and Recruitment, Grand Valley State University, ollisken@gvsu.edu

Timeline

Server

Joe's on Jolly
04.2024 - 08.2024

Server

Hudsonville Grille
02.2024 - Current

TourGuide

Grand Valley State University
08.2023 - 05.2024

Host

Klavons Pizzeria and Pub
05.2023 - 08.2023

Nanny

06.2022 - 08.2023

Dance Instructor

Karyn's Dance Place
02.2020 - 06.2022

Front Desk Secretary

Karyn's Dance Place
08.2019 - 06.2022

Marketing and Human Resources

Grand Valley State University

Holt High School

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Natali Mann