Natali McHugh
Media,PA
Summary
Dynamic professional with a commitment to rapid adaptation in fast-paced environments. Strong problem-solving capabilities complemented by a history of successful client and team engagement. Over 14 years of excellent marketing, sales, costumer service and facility oversight skills. Dedicated to fostering collaboration and achieving impactful results.
Overview
20
20
years of professional experience
Work History
Medical Coordinator
Brinton Lake Dermatology
Glen Mills, Pennsylvania
08.2024 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Facilitated communication between patients, families and healthcare providers.
- Organized and tracked patients' appointments, referrals to specialists and follow-up visits.
- Recruited, hired and trained new medical and facility staff.
- Managed inventory of medical supplies and equipment.
- Explained policies, procedures and services to patients.
Owner/Operator
Desert Rose Mediterranean cuisine
Media, Pennsylvania
03.2012 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Conducted market research to identify new business opportunities.
- Established pricing models that balanced competitiveness with profitability goals.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Developed business plan and budget to maximize profitability.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Devised and implemented marketing strategies to attract new clients.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Delivered excellent customer service to clients and fellow employees.
Document Control Specialist
3 E Consulting services
Glen Mills, Pennsylvania
06.2010 - 03.2012
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Monitored activities to assess compliance with records policies and document management regulations.
- Provided detailed project management control documents for oversight of key projects.
- Reviewed document control records for accuracy and completeness.
- Converted documents for specific personnel or project needs.
Sales Associate/Product Demonstrator
Dead Sea Secrets/Premier Cosmetics
Tel Aviv, Israel
05.2005 - 05.2010
- Developed trusting relationships with customers by making personal connections.
- Developed promotional strategies to increase sales volume.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Recommended, selected and located merchandise based on customer desires.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Bachelor of Science - Civil Engineering
Pennsylvania Institute of Technology
Media, PA06-2009
Skills
- Business operation management
- Customer relationship management
- Inventory management
- Financial analysis
- Team building and training
- Effective communication
- Compliance with regulations
- Data input accuracy
- Appointment coordination
Languages
English
Native/ Bilingual
Hebrew
Native/ Bilingual
References
References available upon request.
Timeline
Medical Coordinator
Brinton Lake Dermatology
08.2024 - Current
Owner/Operator
Desert Rose Mediterranean cuisine
03.2012 - Current
Document Control Specialist
3 E Consulting services
06.2010 - 03.2012
Sales Associate/Product Demonstrator
Dead Sea Secrets/Premier Cosmetics
05.2005 - 05.2010
Bachelor of Science - Civil Engineering
Pennsylvania Institute of Technology
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