Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natali Melendez

Bentonville,AR

Summary

Eager to expand my knowledge to continue to grow professionally and personally with the intention of contributing to a company's success.

Overview

8
8
years of professional experience

Work History

Loan Assistant/ Loan Officer

Farmers & Merchant Bank
11.2019 - 11.2021
  • Responsible for reviewing appraisals and In-house evaluations
  • Educated existing and potential clients on various loan options
  • Submitted loan applications to underwriter for verification and recommendations.
  • Assisted customers with completing loan applications and other required paperwork.
  • Negotiated price, terms and conditions with borrower
  • Assisted clients in selecting appropriate loan products for their needs
  • knowledge of all loan types including conventional and FHA
  • Assisted loan officer with any credit proposals if needed
  • Prepare loan packages to close and index
  • Assisted in maintaining high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
  • Assisted in training new Loan Assistants, sharing knowledge and expertise for their success in role.
  • Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
  • Assist loan officer collecting necessary documentation for new loans or renewals
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Collect & analyze financials
  • Maintaining & servicing loan portfolios.
  • Checked loan documents for accuracy prior to closing.
  • Monitored pipelines to track and log status of loans.

Loan Closer/ Commercial Loan Processor

Integrity First Bank
03.2017 - 11.2019
  • Support 3 loan officers with any loan requests
  • Staying up to date on new regulations & documentation
  • Meet closing dates, communicating with insurances & title companies to obtain proper documentation needed
  • Process all residential & commercial renewals, new commercial loans and consumer loans.
  • Set up, stored and updated customer files, department records and regulatory paperwork.

Teller/ CSR/ Branch Manager

First National Bank
12.2014 - 03.2017
  • Cash handling, customer service, providing adequate and up to date training for all tellers and CSR'S with training content such as manuals, handouts, & customer service training to meet customer expectations
  • Respond to internal & external audits
  • Cross trained tellers and CSR
  • Responsible for updating branch with new processes and policy changes.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Teller

Legacy Bank
11.2013 - 12.2014
  • Cash handling, customer Service.
  • Assisted customers with account inquiries.

Education

High School Diploma -

Rogers Heritage High School
Rogers, AR

Skills

  • Record keeping Skills
  • Staff Training and Development
  • Compliance Knowledge
  • Customer Service
  • Time Management
  • Problem Solving
  • Decision Making
  • Organizational Skills

Languages

English
Spanish

Timeline

Loan Assistant/ Loan Officer

Farmers & Merchant Bank
11.2019 - 11.2021

Loan Closer/ Commercial Loan Processor

Integrity First Bank
03.2017 - 11.2019

Teller/ CSR/ Branch Manager

First National Bank
12.2014 - 03.2017

Teller

Legacy Bank
11.2013 - 12.2014

High School Diploma -

Rogers Heritage High School

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Natali Melendez