Natali Negron
Burlington,New Jersey
Summary
Forward-thinking professional with over two decades of experience in various leadership and management roles. Skilled at diligently operating departments to meet goals. Proactive and ability to work alone or within a team. Highly efficient in planning, problem-solving, and communication skills. Well-versed in Microsoft/Google suites, scheduling, and time management. Specialties include:
Overview
10
10
years of professional experience
1
1
Certification
Work History
Energy Specialist
Cenergistic/ Pemberton Township Board Of Education
01.2019 - Current
- Saved over 1.7m with a cost avoidance of 32% by implementing energy-efficient solutions to costly problems.
- Spearheaded comprehensive energy compliance audits and data analysis using cutting-edge building automated software pinpointing lucrative energy-saving opportunities.
- Championed collaborative efforts with Senior Leadership, School Principals, and cross-functional Staff to implement impactful energy-saving initiatives, delivering compelling cost-saving presentations to District Leadership.
- Led resolution of monthly Utility bill anomalies with unwavering attention to detail, ensuring 100% bill accuracy and serving as the go-to Utility Advisor for seamless bill payment processes.
- Reduced operational costs for clients through the optimization of energy consumption patterns.
Contact Manager Supervisor/Collections
PHH Mortgage Company
01.2017 - 11.2019
- Led and motivated a team of 12-18 professionals in a high-stakes mortgage collection call center, attained exceptional results in prompt payment facilitation and client retention.
- Established and maintained stringent quality standards and compliance measures, consistently surpassing industry benchmarks and regulatory requirements.
- Cultivated a culture of collaboration and accountability through effective team meetings, driving continuous improvement and exceeding performance goals.
- Provided hands-on coaching and development, resulting in significant performance enhancements and a highly engaged workforce.
- Facilitated and supported cross-functional collaboration between departments by sharing relevant client insights gleaned through effective contact management.
- Managed end-to-end recruitment processes, ensuring the acquisition of top talent and seamless onboarding for rapid productivity.
- Played a key role in guiding the successful international merger between PHH and Ocwen Mortgage, offering expertise in policy, procedure, and compliance, facilitating a smooth transition and alignment of operations.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Quality Assurance Team Lead
FREEDOM MORTGAGE COMPANY
01.2015 - 01.2017
- Managed intricate FDPCA Federal projects with precision, ensuring unwavering compliance with stringent regulations, showcasing a knack for navigating complex initiatives.
- Spearheaded a meticulous investigation process for QA monitoring scores and appeals, exemplifying a steadfast commitment to elevating and maintaining quality standards.
- Conducted daily audits, leaving no stone unturned in ensuring strict adherence to policies and laws , highlighting a proactive approach to compliance and risk mitigation.
- Crafted tailored coaching plans and equipped teams with essential tools, resulting in tangible enhancements to client satisfaction metrics.
- Analyzed call center data to identify trends and opportunities for process improvement initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Led bi-weekly meetings to discuss team goals, priorities, challenges, and progress updates, promoting open communication among staff members.
Default Representative/Loss Mitigation Opener
Central Loan Administration And Reporting (CENLAR)
01.2014 - 01.2015
- Led rigorous adherence to FHA/FNMA/VA and CFPB/GSE guidelines, ensuring flawless execution of loan workout applications, thereby mitigating risks and upholding regulatory compliance to the highest standards.
- Showcased exceptional organizational acumen by seamlessly managing critical loan processing components such as credit reports, titles, appraisals, and BPO determinations, resulting in optimized operations and heightened efficiency.
- Collaborated closely with underwriters to develop tailored loss mitigation packages, showcasing proactive risk management skills .
- Skillfully managed collections within legal boundaries, showcasing adaptability and proactive problem-solving in financial challenges.
- Led impactful training for new team members, cultivating a culture of excellence and driving measurable improvements in team performance and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
Education
Associate of Applied Science - Communications
MCCC
East Windsor, NJ06.2006
Skills
- Excellent Verbal and Written Communication
- Quality Assurance & Compliance
- Performance Improvement
- Project Management
- Data Analysis and Auditing
- Training and Development
- Customer Service
- Microsoft Office Suite (Word, Excel, Outlook, Access)
Languages
Spanish
Native or Bilingual
Education Licenses
- Associate of Applied Science in Humanities and Social Sciences, Mercer County Community College, West Windsor, NJ
- Black Seal Boiler License
- Dana Christmas Scholarship of Heroism, 2003
Certification
Black Seal Boiler License - 2022-Current
References
REFERENCES ON REQUEST
Timeline
Energy Specialist
Cenergistic/ Pemberton Township Board Of Education
01.2019 - Current
Contact Manager Supervisor/Collections
PHH Mortgage Company
01.2017 - 11.2019
Quality Assurance Team Lead
FREEDOM MORTGAGE COMPANY
01.2015 - 01.2017
Default Representative/Loss Mitigation Opener
Central Loan Administration And Reporting (CENLAR)
01.2014 - 01.2015
Associate of Applied Science - Communications
MCCC
Black Seal Boiler License - 2022-Current
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