Natali Parrilla
Miami,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Sales Inspector
Massey Services
06.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery
- Managed customer accounts to secure customer satisfaction and repeat business
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Negotiated contracts with clients and developed relationships with key personnel
- Residential Sales
Assistant Manager/Marketing
The Carvonis Group
04.2021 - 06.2023
- Met existing customers to review current services and expand sales opportunities
- Telecommunications for Verizon wireless B2B sales
- Handle all administrative aspects of a sale including completing customer contracts
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features
- Provided customers with great services and at a more economical price
- Provide efficient, courteous customer service and assist in all aspects of product offerings and services
- Ensure an extraordinary customer experience
- Managed a team of 10-15 sales representatives
- Started in Miami FL 4/8/2021 offered to open a new market 8 months into my career
- I was relocated by the client who opened a new market in the Dallas/Fort Worth area
- Identify and analyze market trends and competitor activities to recommend and implement strategies that will increase market share and improve customer satisfaction
- Develop and implement marketing strategies to promote company products and services in the Dallas/Fort Worth market.
Procurement Specialist
Fresca Farms
05.2017 - 03.2020
- Develop positive relations with vendors and tenants, addressing account inquiries as needed
- Knowledgeable with KOMET (program)
- Negotiations with all vendors
- Responsible for order fulfillment and supplier performance
- Continuously monitoring, evaluating and improving supplier performance
- Monitoring delivery times to ensure they are on time
- Developing sourcing strategies
- Regularly contacting vendors to renegotiate prices
- Ensure Booking coincides with expected shipping information
- Track and manage shipments from growers to Miami
- Provide new solutions to management
- Grower Relationship
- Create new and protect all relations with growers from Medellin, Bogota, Ecuador, Costa Rica, Guatemala, and Holland
- Weekends worked remotely
- Negotiated with vendors on freight costs, cutting shipping prices by 30%
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Research, calm and rapidly resolved client conflicts to prevent loss of key accounts.
Account Manager
Continental Flowers
01.2013 - 04.2017
- Develop positive relations with vendors and tenants, addressing account inquiries as needed
- Manage my own client base
- Completed payroll for employees and maintained detailed records of procedures
- Responsible for order fulfillment and supplier performance
- Continuously monitoring, evaluating and improving supplier performance
- Monitoring delivery times to ensure they are on time
- Weekends worked remotely
- Met company and personal monthly sales goals
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Operate as lead point of contact for any and all matters specific to customers
- Build and maintain strong, long-lasting customer relationships
- Research, calm and rapidly resolved client conflicts to prevent loss of key accounts
- Ensure that customers are satisfied with company products and services by doing purchase follow-up calls
- Cold Calling
Teller
Regions Bank
01.2012 - 01.2013
- Processed customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Identified sales opportunities and referred customers to branch partners in financial services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Maintained accurate records of customer transactions in line with bank procedures
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Balanced cash drawers daily and resolved discrepancies to provide accurate data regarding cash flow
- Opened and Closed Bank
Teller
Citibank
01.2010 - 01.2012
- Processed customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Identified sales opportunities and referred customers to branch partners in financial services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Maintained accurate records of customer transactions in line with bank procedures
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Balanced cash drawers daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Business Bachelors -
FIU
Miami, FL01.2017
Highschool Diploma -
South Miami High
Miami, FL01.2010
Skills
- Sales Development
- Marketing
- Service Contract Sales
Timeline
Sales Inspector
Massey Services
06.2023 - Current
Assistant Manager/Marketing
The Carvonis Group
04.2021 - 06.2023
Procurement Specialist
Fresca Farms
05.2017 - 03.2020
Account Manager
Continental Flowers
01.2013 - 04.2017
Teller
Regions Bank
01.2012 - 01.2013
Teller
Citibank
01.2010 - 01.2012
Business Bachelors -
FIU
Highschool Diploma -
South Miami High