Natali Shiri McHugh
Summary
Talented Owner/Operator with excellent marketing, sales, customer service and facility oversight skills and more than 14 years of experience. Highly effective and comfortable working with people at all levels in organization. Strong desire to positively impact company success.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Desert Rose Mediterranean Restaurant
03.2011 - Current
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Marketed and managed catering services to businesses and individuals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Handled all financial aspects of the restaurant.
Document Control Manager
3 E Consulting Services
06.2010 - 01.2012
- Maintained document control system and updated work instructions, procedures and associated databases (including CAD).
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Converted documents from one application to another.
Sales Associate/Product Demonstrator
Dead Sea Secrets/Premier Cosmetics
09.2005 - 12.2009
- Organized product area to maintain visual appeal, engage customers, and promote specific merchandise.
- Approached customers in the area creating sales and product demonstrations of facial and body skin products.
- Rotated stock and restocked shelves to maintain product availability and area appearance.
- Managed returns, exchanges and refunds in accordance with company policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Achieved or exceeded company-defined sales quotas.
-
Construction Contract Manager
Shuki Construction
06.2003 - 07.2005
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Compiled required documentation to keep contracts compliant with builder requirements.
- Managed, supervised and controlled execution of contracts.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns.
- Organized and updated databases, records and other information resources.
Education
Associate of Science - Civil Engineering
Pennsylvania Institute of Technology
Media, PA06.2009
Skills
- Extensive Sales Expertise
- Presentations and Demonstrations
- Excellent People Skills
- Customer Service
- Time Management
- Efficiency
- Financial Awareness
Languages
English
Native or Bilingual
Hebrew
Native or Bilingual
Additional Information
USA Citizen 2015
Married with 2 children
Timeline
Owner/Operator
Desert Rose Mediterranean Restaurant
03.2011 - Current
Document Control Manager
3 E Consulting Services
06.2010 - 01.2012
Sales Associate/Product Demonstrator
Dead Sea Secrets/Premier Cosmetics
09.2005 - 12.2009
Construction Contract Manager
Shuki Construction
06.2003 - 07.2005
Associate of Science - Civil Engineering
Pennsylvania Institute of Technology
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