Accomplished Care Manager with a proven track record at Sunrise Assisted Living, enhancing patient wellness through expert care coordination and behavioral management. Skilled in medication administration and fostering strong patient relationships, significantly improving client satisfaction. Demonstrates exceptional patient and progress documentation abilities, ensuring optimal care outcomes.
Hi, I’m
Natalia Abdulrahman
Silver Spring,MD
Summary
Overview
4
years of professional experience
1
Certification
Work History
Visiting Angels Senior Care
Caregiver
09.2020 - Current
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Sunrise Assisted Living
Front Desk/concierge
01.2022 - 03.2023
Job overview
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests upon arrival by providing warm welcome.
Sunrise Assisted Living
Care Manager
12.2021 - 03.2023
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Enhanced team performance with regular training sessions on care management best practices.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Education
DeVry UniversityColumbus OH
Bachelor Degree from Finance , Accounting
12.2014
University Overview
Skills
Behavioral Management
Certification
CPR first AID and CMT
Timeline
Front Desk/concierge
Sunrise Assisted Living
01.2022 - 03.2023
Care Manager
Sunrise Assisted Living
12.2021 - 03.2023
Caregiver
Visiting Angels Senior Care
09.2020 - Current
DeVry University
Bachelor Degree from Finance , Accounting
CPR first AID and CMT
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