Natalia Almeida
Palm Springs,FL
Summary
Dedicated and compassionate Registered Nurse (RN) with a career history in direct patient care, nursing assessment, and care coordination in a fast-paced environment. Proven to remain calm under pressure and skillfully handle complex patients and high-stress situations. Consistently developing solid relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service. Before this, I was an experienced pharmacy professional of 9 years with technical, administrative, and clinical experience that contributed to efficiency and pharmacy success by receiving orders and filling prescriptions. Quality-focused and efficiency-driven leader.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Supervisor
CDRx Pharmacy
Boca Raton, Florida
08.2020 - Current
- Completed intake assessment forms and filed clients' charts
- Answered phone calls and provided new clients with required paperwork to initiate service
- Worked with professionals from different referrals sources and led over 10 cases per day
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures
- Determined eligibility and benefits for all referrals
- Including pre-certification and authorization
- Provided cost-analysis for each case to ensure revenue
- Verified benefits and eligibility of patient's health insurance plan (pharmacy and medical benefits)
- Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration and authorization
- Set-up and modified patient profiles in CPR+ to include current information such as biological profile, provider information, insurance details and all up-to-date notes
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies and authorizations needed
- Developed and implemented improvements to pharmacy organization system that included updated forms, removal of extra steps and addition of new ideas in order to facilitate production
- Organized paperwork such as charts and reports for office and patient needs
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Compiled and reviewed medical charts to keep ACHC guidelines and extra certifications
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment
- Educated patients on medicine and at-home healthcare tools
- Increased customer satisfaction by resolving pending issues
- Resolved conflicts and negotiated mutually beneficial agreements between our company and nursing agencies
- Handled over 20 calls per day to address customer inquiries and concerns
- Resolved nursing agencies, supplies and shipping problems that improved operations and provided exceptional client support
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma
- Documented all communication with applicants and inputted information into system
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Worked with vendor representatives to set-up USPS services for company interests to reach financial targets
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
Registered Nurse, Inpatient Rehabilitation
HCA Florida JFK Hospital
Atlantis, FL
03.2024 - 09.2024
- Utilized critical thinking skills to prioritize nursing interventions based on patients' individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams (Occupational therapist, physical therapist, respiratory therapist) to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Administered IV medications and monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Performed many nursing skills such as assessing the patients' vital signs, IV antibiotics, injections IM and subcutaneously, bladder scans and bladder irrigations, indwelling foley catheter placement and removal, external catheter placement (Purwick) and removal, flu and COVID nasal testing, urine analysis, sputum analysis, blood transfusions, nasogastric tube feedings and parenteral/enteral nutrition administration, glucose monitoring, staple/suture removal, and wound care.
Student Nurse Preceptorship
HCA Palms West Hospital
Loxahatchee, FL
10.2023 - 12.2023
- Worked alongside experienced nursing professionals to learn new procedures
- Administered medications via oral, IV, subcutaneous injections, intramuscular injections and monitored responses
- Flushed IV's to ensure patency of catheter and administered medication via IV push
- Monitored patient vital signs, reporting any changes to experienced nursing staff
- Monitored patient's blood sugar level and injected the correct amount of insulin units under registered nurse supervision
- Followed proper procedure for installation and removal of foley catheters, peripheral IV's, midlines, and NG tubes
- Collected blood, and other laboratory specimens and sent them to the lab
- Assisted with blood transfusion process
- Instructed patients to use spirometer and attached sequential compression device (SCDs) once back from surgery
- Performed routine dressing changes on peripheral IV and midlines
- Managed and documented output of a continuous bladder irrigation (CBI)
- Troubleshooted CBI when clogged
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines
- Administered close patient care, checked vital signs, and monitored telemetry
- Performed regular rounds to check on well-being of patients
- Assisted with patient transfers, observing safety protocols to prevent damage to patient and self
- Built rapport with patients and members of patients' support systems
- Assessed care needs of patients and families utilizing nursing process
- Utilized therapeutic communication techniques to facilitate patient's optimum level of wellness
- Participated in team meetings to discuss patient progress and plan for care
- Facilitated patient discharge by providing instructions for home care and follow-up care
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Managed patients recovering from medical or surgical procedures
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time
- Attempted peripheral IV lines.
Nurse Extern / PCT
HCA Florida JFK Hospital
Atlantis, FL
06.2022 - 08.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs, and offered qualified support
- Maintained clean and safe environment to promote patient safety and comfort
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Assisted with specimen collection and handled appropriately to facilitate laboratory testing
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks
- Monitored and documented patient intake and output levels and reported concerns to care team
- Observed and reported any changes in patient condition to proactively address potential risks
- Maintained continuity of care by communicating changes in patient condition with physicians, family members, and other care team members
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Observed and documented patient factors such as diets, physical activity levels and behaviors to report to nurse.
Data Entry Pharmacy Technician
CDRx Pharmacy
Boca Raton, FL
02.2018 - 08.2020
- Set up and modified patient profiles in The Compounder PK system to include current information such as medications and insurance details
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Processed over 70 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Entered and processed patients' prescriptions into internal system
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Processed incoming drug orders
- Collected co-payments or full payments from customers
- Reviewed and verified customer information and insurance provider information
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Communicated instructions to patients or caregivers
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Assisted pharmacist by filling prescriptions for at least 35 customers daily and responding to patient questions regarding prescription and medication-specific issues
- Communicated with lab room to make sure that urgent orders were filled in a proper time to keep patient satisfaction
- Reached out to current patients to encourage refills and auto-fill on days that business was slow
- Maintained a minimum of $8,000 in revenue per day.
Care Representative
Call For Health
Delray Beach, FL
12.2017 - 02.2018
- Dealt with high-call volume
- Maintained professionalism with irate callers
- Efficient through stressful situations
- Contacted on call nurses and doctors regarding patient conditions
- Took down important information and relayed it to appropriate staff member
- Provided accurate and appropriate information in response to customer inquiries
- Maintained satisfaction of calls through by having high grades in
- Quality Assurance screenings
- Collected information from patient and family, medical records and prescription information
- Advised caller on whom to call to solve issue
- Rapidly assessed whether life threatening criteria was present and took immediate action
- Contacted on call nurses and/or doctors regarding patient conditions.
Patient Care Technician
MailMyPrescriptions.com
Delray Beach, FL
08.2017 - 12.2017
- Entered new patient profiles and prescriptions into medication input software system
- Communicated directly with doctors' offices via telephone, fax and email
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
- Accurately pulled medications from the shelves for Pyxis replenishment
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
- Verified patient data and billing information
- Maintained proper storage and security conditions for all drugs
- Strictly maintained customer and patient confidentiality
- Labeled all products appropriately, including cautionary and auxiliary labels
- Extended patient engagement with assisting the pharmacist with follow-up calls.
Pharmacy Technician
Mint Pharmacy & Skin Clinic
12.2016 - 08.2017
- Filled prescription orders in a careful, yet speedy manner
- Managed the pharmaceutical inventory, including ordering, expediting and restocking medications as necessary
- Handled all of the pharmacy's paperwork, including schedules, budgets, expense reports and patient forms
- Manually transferred patient data from hard-copy records into the digital system
- Generated prescription and overall sales reports to monthly prescriptions to reconcile inventory levels
- Adhered to all health department regulations regarding the disposal of hazardous materials
- Assisted with the day-to-day training of 6 new employees
- Checked the inventory for expired medications and disposed of them when necessary
- Delivered supplies, records and medications to other branches of PharmamedRx when directed
- Properly filled and dispensed an average of 120 prescriptions per day by myself Developed, implemented, and evaluated practice programs, policies, and procedures
- Ensured complete compliance with all U.S
- State and federal regulations including Medicare, OSHA, JCAHO, and HIPAA
- Assisted with the drafting of budgets, schedules and itineraries
- Operated a variety of office equipment, including scanners, copiers and printers
- Sent check-up reminders through traditional mail and email
- Ordered furniture, paint and other decorative materials with supervisor's permission
- Performed light cleaning duties around the clinic, including dusting, wiping down surfaces and organizing clutter
- Placed, edited, upgraded and cancelled customer orders; answered questions about products and services; relayed tracking and shipping information
- Recorded all customer transactions in the company database
- Worked closely with the CEO with budgets, work flows and company website platforms Helped design all websites from start to finish Compounded pain creams, lozenges and multivitamin capsules Replied to emails instantaneously and communicated fast with free lancers and co-workers in other locations Participated in marketing and networking techniques Created, edited, reviewed and approved a variety of posts, tweets, blogs, videos and photos
- Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps.
Compounding Pharmacy Technician
City Place Pharmacy
West Palm Beach, FL
05.2015 - 12.2016
- Filled single-dose and multi-dose blister packs for long-term care facilities
- Data entered, filled, and delivered patient medication
- Organized and price new stocks
- Communicated with representatives from long-term care facilities in regards to new medications, dosages, packaging of medications, delivery options, and A/R accounts
- Completed all projects with punctuality and accuracy
- Maintained confidentiality of highly important information demonstrating trustworthiness
- Completed duties under budget while always delivering above standard quality
- Maintained product inventory, compiling and submitting order requests as necessary
- Typed, printed, scanned and applied medication labels
- Maintained the inventory, counting and ordering more supplies as necessary
- Removed expired, damaged or unsafe drugs from pharmacy inventory
- Adhered to all policies, protocols and procedures outlined by both state boards and governing pharmaceutical bodies.
Sales Representative
Aaron's Sales and Lease
Palms Springs, FL
05.2014 - 03.2015
- Worked in busy, high-volume retail setting
- Compiled demographic data on customers, including average ages and spending amounts, for future evaluation on buyers and their shopping habits
- Offered coupons and special deals to increase quantity of customer spending
- Kept tabs on competitors, analyzing their successes and failures and evaluating their impacts on the market
- Attended weekly staff meetings to stay appraised of sales goals and company news
- Assisted with the orienting and training of 2 new sales representatives
- Always available to customers for any questions, concerns, or issues and followed through with a solution
- Met and greeted customers in showroom and demonstrated a quality sales experience
- Explained warranties and insurance policies, upselling protection plans whenever possible
- Respected privacy laws and maintained client confidentiality at all times
- Assisted with floor duties, including cleaning, stocking and shelving
- Arranged in-store displays in an aesthetically pleasing manner
- Maintained professionalism in front of angry and belligerent customers
- Maintained inventory room, ordering more supplies as needed
- Approved price tags and clearance sales
- Ranked top store of the county in 2015.
Registered Pharmacy Technician Intern
MediCap Pharmacy
Atlantis, FL
11.2013 - 02.2014
- Gained basic knowledge of pharmaceutical drugs
- Used proper phone etiquette when speaking to customers at all times
- Performed light-cleaning duties around the office, including emptying wastebaskets and wiping down surfaces
- Greeted all incoming patients, visitors, vendors and employees
- Answered and directed calls using a multi-line phone system
- Answered all questions and requests posed by customers and referred them to the pharmacist when necessary
- Restocked automated medication dispensing equipment
- Counted, measured, and checked-out medication following standard procedures
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
Education
Bachelor of Science - Nursing
Palm Beach State College
Lake Worth, FL01-2025
Associate of Science - Nursing
Palm Beach State College
Lake Worth, FL12.2023
Patient Care Technician -
Palm Beach State College
Lake Worth, FL05.2021
Associate of Arts -
Palm Beach State College
Lake Worth, FL08.2020
High School Diploma -
Leadership Academy West
West Palm Beach, FL2012
Skills
- Adaptable to change
- Superior communication skills
- Effective team player
- Dependable and reliable
- Attention to Detail
- Decision Making
- Critical Thinking
- Patient Education
- Medication and IV Administration
- Home Health Care
- Patient Advocacy
- Team Collaboration
- Clinical Judgment
- Health Promotion
- Setting up Referrals
- Professional Bedside Manner
- Data entry expert
- Phone etiquette
- Customer service
- Problem solving
- MS Office proficient
- Great organization skills
- Drug inventory control
- Quality assurance and control
- Detail-oriented
- Calm and Effective Under Pressure
- Fluent in Spanish
- Dosage Calculation
- Aseptic and Sterile Techniques
- Patient Profiles
- Patient Care
- Patient Billing
- Computer Billing Systems
- External Audits
- Customer Satisfaction
Certification
- Registered Nurse (RN) Multi-state
- RPhT - Registered Pharmacy Technician
- AHA BLS CPR
- Patient Care Assistant/ Nursing Assistant/ Home Health Aid
Additional Information
Letters of Recommendation
Languages
Spanish
Professional
Timeline
Registered Nurse, Inpatient Rehabilitation
HCA Florida JFK Hospital
03.2024 - 09.2024
Student Nurse Preceptorship
HCA Palms West Hospital
10.2023 - 12.2023
Nurse Extern / PCT
HCA Florida JFK Hospital
06.2022 - 08.2023
Pharmacy Technician Supervisor
CDRx Pharmacy
08.2020 - Current
Data Entry Pharmacy Technician
CDRx Pharmacy
02.2018 - 08.2020
Care Representative
Call For Health
12.2017 - 02.2018
Patient Care Technician
MailMyPrescriptions.com
08.2017 - 12.2017
Pharmacy Technician
Mint Pharmacy & Skin Clinic
12.2016 - 08.2017
Compounding Pharmacy Technician
City Place Pharmacy
05.2015 - 12.2016
Sales Representative
Aaron's Sales and Lease
05.2014 - 03.2015
Registered Pharmacy Technician Intern
MediCap Pharmacy
11.2013 - 02.2014
- Registered Nurse (RN) Multi-state
- RPhT - Registered Pharmacy Technician
- AHA BLS CPR
- Patient Care Assistant/ Nursing Assistant/ Home Health Aid
Bachelor of Science - Nursing
Palm Beach State College
Associate of Science - Nursing
Palm Beach State College
Patient Care Technician -
Palm Beach State College
Associate of Arts -
Palm Beach State College
High School Diploma -
Leadership Academy West
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