NATALIA ANASHKINA
FL
Summary
Forward-thinking Operations Specialist bringing 10 years of expertise in cruise industry .Self-motivated employee with proven leadership, organizational and customer relations skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Administrator
Norwegian Cruise Line Holdings/Oceania cruises
03.2022 - Current
- Embarking/disembarking crew with all necessary documentations
- Communication with head of departments and port agents
- Establishing an organized filing system that streamlined document retrieval and reduced misplaced files.
- Daily tasks with crew members and problems solving
- Maintaining accurate documentation of company policies and procedures for easy reference by all employees
- Shore leave requirements preparation, assisting crew purser and second purser
- Maintaining personnel records and updated internal databases to support document management
- Handling sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managing crew movements over 80 people
Unit Training Manager
Restaurant Holding "Kinza"
09.2020 - 09.2021
- Coordinating mandatory certifications across the holding of 5 restaurants, ensuring all team members met required qualifications and deadlines
- Evaluating external training programs, incorporating best practices into the unit for all new hires and old employees
- Managing resources effectively, ensuring all necessary materials were available for successful training sessions
- Training new hires to perform cross-training exercises with experienced workers.
- Developing and implemented comprehensive training program to increase employee productivity
Receptionist
Norwegian Cruise Line Holdings Ltd/Oceania Cruises
10.2018 - 04.2020
- Front desk operations
- Embarking and disembarking guests on vessel
- Providing excellent guest experience according company standards, memorizing faces and names to ensure personalized service throughout guest stays
- Resolving staff and guest conflicts in a professional courteous manner
- Inventory and order business supplies
- Admin tasks as needed including bookings, check-ins, answering phones, responding to email and social media inquiries
- Anticipating guest needs, and providing professional service
- Following with procedures for credit control and coordination with all departments
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Facilitating positive customer experiences by resolving complaints and inquiries promptly and professionally.
Waitress
Regent Seven Seas Explorer
01.2014 - 08.2018
- Making seating in the restaurant of 500 guests'
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibiting strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Providing all reporting on the work of restaurants
- Meeting with guests during meals to obtain feedback on quality of food and beverage service levels
- Maintaining clean and welcoming dining environment, ensuring a positive guest experience.
- Helping customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Some College (No Degree) - Introduction To Psychology
Online Course Authorized By Yale University
OnlineBachelor of Arts - Human Resources Management
Penza State University
Russia01.2012
Master of Arts - Manager of Advertising And Public Relation
Penza State University
Russia, Penza Moscow State01.2009
Skills
- Clear communication
- Office Administration
- Multitasking and organization
- Adaptability and flexibility
- Collaboration and teamwork
- Problem-Solving
- Personable and Approachable
- Relationship Development
- Organizational Skills
- Active Listening
- Program Evaluation and Assessment
- Educational Technology
Certification
- Communication for Managers, 01/2019
- Hotel Management: Distribution, Revenue and Demand Management Specialization, ESSEC business school, 01/2021
- STCW certificates, 01/2021
- Strategic Leadership and Management 05/2021
- Project Management 04/2024
Hobbies and Interests
- Travel
- Skiing
- Great food
- Foreign languages and cultures
Languages
English
Full Professional
Spanish
Elementary
Timeline
Crew Administrator
Norwegian Cruise Line Holdings/Oceania cruises
03.2022 - Current
Unit Training Manager
Restaurant Holding "Kinza"
09.2020 - 09.2021
Receptionist
Norwegian Cruise Line Holdings Ltd/Oceania Cruises
10.2018 - 04.2020
Waitress
Regent Seven Seas Explorer
01.2014 - 08.2018
Some College (No Degree) - Introduction To Psychology
Online Course Authorized By Yale University
Bachelor of Arts - Human Resources Management
Penza State University
Master of Arts - Manager of Advertising And Public Relation
Penza State University
- Communication for Managers, 01/2019
- Hotel Management: Distribution, Revenue and Demand Management Specialization, ESSEC business school, 01/2021
- STCW certificates, 01/2021
- Strategic Leadership and Management 05/2021
- Project Management 04/2024
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